Third Keyholder

Family Dollar•Macon, GA

5d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, helping them select and locate merchandise, answering questions, resolving concerns, and efficiently completing sales transactions. The role supports store operations by maintaining accurate inventory, assisting with deliveries and replenishment, stocking and recovering merchandise, and keeping the store clean and well-presented. At the Store Manager’s direction, the Third Keyholder guides team members on operating practices and procedures and communicates applicable standards. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store, oversee store conditions, assist cashiers, and handle related operational and record-keeping duties. The position also supports asset protection through an active store presence and customer service.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height.
Adequate fitness to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.
High school completion or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Nice To Haves

High school completion or equivalent.
Management experience in retail, grocery, or drug store environments.

Responsibilities

Guide store team members on Family Dollar operating practices and procedures at the Store Manager’s direction, and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve inquiries or concerns.
Handle customer situations with the best interests of both the customer and the Company in mind.
Increase average basket transactions and store sales through suggestive selling, promotion awareness, and add-on recommendations.
Maintain a clean, well-stocked store.
Maintain a positive image with internal and external customers and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, transferring stock from the stockroom, stocking shelves, and recovering merchandise.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, provide operational assistance to cashiers, and maintain records and cash register deposits or receipts.
Complete Position Based Training on time.
Follow Company policies and procedures.
Perform other duties as assigned.