Third Keyholder

Family Dollar•Duncan, SC

9d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, helping them select and locate merchandise, answering questions, resolving concerns, and processing sales transactions. The role supports store operations by assisting the Store Manager with daily activities, maintaining inventory, unloading and stocking merchandise, supporting replenishment, and keeping the store clean and presentable. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store, oversee store conditions, provide operational assistance to cashiers, and maintain records and cash register deposits or receipts. The position also helps guide team members on operating practices and procedures and supports asset protection through a visible presence and excellent customer service.

Requirements

Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
Ability to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height, with or without reasonable accommodation.
Adequate fitness to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

At the direction of the Store Manager, guide team members on Family Dollar operating practices and procedures, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations with the best interests of both the customer and the Company in mind.
Support sales by suggestively selling, promoting promotional items, and linking add-on items.
Maintain a clean, well-stocked store and recover merchandise.
Maintain a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Unload deliveries, organize merchandise, transfer merchandise from the stockroom to the store, and stock shelves.
Assist with asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, assist cashiers with store operations, and maintain records and cash register deposits or receipts.
Complete Position Based Training in a timely manner.
Follow Company policies and procedures.
Perform other duties as assigned.