Third Keyholder

Family Dollar•Lexington, KY

5d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, helping them select and locate merchandise, answering questions, addressing concerns, and completing sales transactions. The role supports store operations by assisting the Store Manager with daily activities, maintaining inventory, supporting deliveries and replenishment, and keeping the store clean and presentable. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store, oversee store conditions, and provide operational assistance. The position also helps guide team members on company operating practices, supports sales through suggestive selling and promotion of add-on items, accurately handles customer funds and POS transactions, assists with unloading and stocking merchandise, and contributes to asset protection through an active store presence and customer service. The role requires timely completion of position-based training and compliance with company policies and procedures.

Requirements

Availability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to regularly lift up to 40 lbs. and occasionally up to 55 lbs. from floor level to above shoulder height.
Adequate fitness to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.

Nice To Haves

High school completion or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

At the Store Manager’s direction, guide store team members on Family Dollar operating practices and procedures, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle situations with the best interests of the customer and the Company in mind.
Support store sales and average basket transactions through suggestive selling, promotion of promotional items, and linking add-on items.
Maintain a clean, well-stocked store and recover merchandise.
Maintain a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, transferring merchandise from the stockroom, and stocking shelves.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, assist cashiers operationally, and maintain records and cash register deposits or receipts.
Complete all Position Based Training on time.
Follow all Company Policies and Procedures.
Perform other duties as assigned.