Third Keyholder

Family Dollar•Lee, FL

2d•Onsite

About The Position

The Third Keyholder provides customer service and supports store operations. The role includes greeting customers, helping them locate and select merchandise, answering questions and concerns, suggesting promotional and add-on items, and accurately processing sales using the POS system. The Third Keyholder helps maintain a clean, well-stocked store; supports inventory, deliveries, replenishment, and merchandise recovery; and assists with asset protection through an active store presence and customer service. At the Store Manager’s direction, the Third Keyholder guides team members on operating practices and procedures and explains relevant standards. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store and help oversee store conditions and operations, including assisting cashiers and maintaining records and cash register deposits or receipts. The position also requires completing assigned training and following Company policies and procedures.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
May be required to regularly lift up to 40 pounds and occasionally up to 55 pounds, from floor level to above shoulder height.
Adequate fitness to meet the demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives, such as merchandise schematics.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

Provide guidance to store team members on Family Dollar operating practices and procedures, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations in the best interests of both the customer and the Company.
Support sales by suggestive selling, advising customers about promotions, and recommending add-on items.
Maintain a clean, well-stocked store and recover merchandise.
Maintain a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, moving merchandise from the stockroom to the store, and stocking shelves.
Assist the Store Manager with asset protection by maintaining a store presence and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform assigned opening or closing duties and provide operational assistance to cashiers.
Maintain required records and cash register deposits or receipts when assuming applicable responsibilities.
Complete Position Based Training on time.
Follow Company policies and procedures.
Perform other duties as assigned.