Third Keyholder

Family Dollar•Memphis, TN

4d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, assisting with merchandise selection and location, answering questions, resolving concerns, and efficiently completing sales transactions. The role supports store operations by helping the Store Manager with daily activities, maintaining inventory accuracy, assisting with deliveries and replenishment, and keeping the store clean and well presented. When the Store Manager or Assistant Store Manager is absent, the Third Keyholder may open or close the store, oversee store conditions, assist cashiers with operations, and maintain records and cash register deposits and receipts. The position also supports team members in following company operating practices and procedures, helps protect company assets through a visible store presence and customer service, and completes required training.

Requirements

Ability to work a flexible schedule, including days, evenings, weekends, and holidays.
May be required to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height.
Adequate fitness to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

At the direction of the Store Manager, guide store team members on Family Dollar operating practices and procedures, and communicate and explain applicable standards.
Greet, assist, and thank customers; answer questions and resolve customer inquiries and concerns.
Handle customer situations with the best interests of both the customer and the Company in mind.
Increase average basket transactions and store sales through suggestive selling, promotion awareness, and add-on recommendations.
Maintain a clean, well-stocked store and a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, transferring merchandise from the stockroom, stocking shelves, and recovering merchandise.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, provide operational assistance to cashiers, and maintain records and cash register deposits and receipts.
Complete Position Based Training on time.
Follow all Company Policies and Procedures.
Perform other duties as assigned.