Third Keyholder

Family Dollar•Huntsville, AL

3d•Onsite

About The Position

The Third Keyholder provides exceptional customer service by greeting customers, assisting them with merchandise selection and location, answering questions, resolving concerns, and efficiently completing sales transactions. The role supports store operations by helping the Store Manager with daily activities, maintaining accurate inventory, supporting deliveries and replenishment, and keeping the store clean and presentable. In the absence of the Store Manager or Assistant Store Manager, the Third Keyholder may open or close the store, oversee store conditions, and provide operational assistance. The position also includes guiding team members on operating practices at the Store Manager’s direction, supporting sales through suggestive selling and promotion of add-on items, helping unload and stock merchandise, and assisting with asset protection. The Third Keyholder handles funds and POS transactions, supports cashiers and store records when covering for management, completes position-based training, and follows company policies and procedures. Other duties may be assigned. This is a part-time position with flexible scheduling that may include days, evenings, weekends, and holidays.

Requirements

Ability to work a flexible schedule that includes days, evenings, weekends, and holidays.
Ability to regularly lift up to 40 pounds and occasionally up to 55 pounds from floor level to above shoulder height, with or without reasonable accommodation.
Adequate fitness to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
Ability to read, interpret, and explain operational directives to others.

Nice To Haves

Completion of high school or equivalent is preferred.
Management experience in retail, grocery, or drug store environments is preferred.

Responsibilities

Provide guidance to store team members on Family Dollar operating practices and procedures at the Store Manager’s direction, and communicate and explain standards and procedures.
Greet, assist, and thank customers; answer questions and resolve inquiries and concerns.
Handle customer situations in the best interests of both the customer and the Company.
Build average basket transactions and store sales through suggestive selling, promotion of promotional items, and linking add-on items.
Maintain a clean, well-stocked store and a positive image with internal customers, external customers, and the community.
Accurately handle customer funds and process transactions using the POS system.
Assist with unloading deliveries, organizing merchandise, transferring stockroom merchandise to the sales floor, stocking shelves, and recovering merchandise.
Support asset protection by maintaining a presence in the store and providing excellent customer service.
In the absence of the Store Manager or Assistant Store Manager, perform opening or closing duties, assist cashiers, maintain records, and handle cash register deposits and receipts.
Complete all position-based training timely and follow Company policies and procedures.
Perform other duties as assigned.