Therapy Specialist (Sales Associate)

MML US Inc•New York, NY

2d•$65,000 - $120,000

About The Position

Mainstay Medical is a medical device company focused on marketing ReActiv8®, an implantable neurostimulation system for people with disabling chronic mechanical low back pain. The company is headquartered in Dublin, Ireland, with subsidiaries in the United States, Australia, the United Kingdom, and Germany. The Therapy Specialist is a field-based role supporting the Rhode Island territory. The position is intended for someone with clinical experience who wants to move into medical device sales. The specialist works with physicians, healthcare teams, and patients to provide education, support procedures, and help expand access to treatment. The role combines clinical knowledge, relationship-building, and commercial collaboration, with extensive travel within the territory and to regional events.

Requirements

Bachelor’s degree.
At least 2 years of progressive experience developing and nurturing customer relationships and managing accounts.
Valid driver’s license.
Reliable transportation.
Ability to travel extensively within the assigned territory and to regional meetings, conferences, and field training programs, typically 60–80%.

Responsibilities

Deliver evidence-based product presentations and interactive demonstrations to clinical decision makers and physicians in hospitals, ambulatory surgery centers, physician practices, and other clinical settings.
Identify and engage key opinion leaders and encourage physicians and staff to participate in local or regional training programs.
Develop educational content tailored to the clinical challenges and priorities of different stakeholders.
Build clinical champions within accounts by providing responsive support and addressing clinical questions.
Provide ongoing clinical education and case support, including initial training, advanced technique workshops, and refresher sessions.
Collaborate with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts and develop clinically focused value propositions for account acquisition and growth.
Assume primary account maintenance and organic growth responsibilities when implant volumes reach mutually established stable thresholds.
Coordinate with field-based commercial partners through joint planning, account reviews, and shared communication tools.
Provide clinical support during surgeries and device implantations, including equipment preparation, guidance on implant methodology, and real-time troubleshooting.
Serve as the primary contact for implanted patients; interrogate device systems using proprietary software and diagnostic tools, provide technical support, and optimize programming settings based on patient needs and responses.
Provide on-call support for surgeries, reprogramming, MRI requirements, troubleshooting, and follow-up.
Assist with patient identification and selection by helping physicians assess candidates against established clinical criteria.
Educate implanting physicians, referring clinicians, hospital personnel, and office staff through individual training, in-service programs, seminars, and symposiums.
Document clinical insights, physician feedback, and product performance, and communicate findings to product development and marketing teams.