Therapy Specialist (Sales Associate)

MML US•Upstate NY, NY

1d•Onsite

About The Position

Mainstay Medical is a medical device company focused on marketing ReActiv8®, an implantable neurostimulation system for people with disabling chronic mechanical low back pain. The Therapy Specialist is a field-based role supporting the Rhode Island territory, with the ideal candidate living in the Albany, Central New York, or Rhode Island area. The role is intended for someone with clinical experience who wants to enter medical device sales, combining patient-care knowledge and relationship-building with commercial responsibilities. The Therapy Specialist educates physicians, healthcare teams, and patients; supports procedures and device implantations; helps optimize therapy; and contributes to expanding access to treatment. The role works closely with Therapy Managers, Area Business Managers, Sales Leaders, and other field-based commercial partners. Extensive travel within the assigned territory and to regional meetings, conferences, and field training programs is required, typically 60–80%.

Requirements

Bachelor’s degree required.
At least 2 years of progressive experience with a proven track record in developing and nurturing customer relationships and account management.
Valid driver’s license and reliable transportation required.
Ability to travel extensively within the assigned territory and to regional meetings, conferences, and field training programs; travel is typically 60–80%.

Responsibilities

Conduct evidence-based product presentations and interactive demonstrations for clinical decision makers and physicians in hospitals, ambulatory surgery centers, physician practices, and clinical settings.
Identify and engage key opinion leaders, recruit physicians and staff for local or regional training programs, and use patient success stories and clinical data to build product awareness.
Develop educational content tailored to the clinical challenges and priorities of different stakeholders.
Build clinical champions within accounts by providing support, promptly responding to clinical questions, and prioritizing patient outcomes.
Provide initial training, advanced-technique workshops, refresher sessions, and comprehensive clinical and case support to customers.
Collaborate with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts and develop clinically focused value propositions for new business and account expansion.
Assume primary account maintenance and organic growth responsibilities after implant volumes reach mutually established thresholds and demonstrate stability.
Coordinate with field-based commercial partners through joint planning, account strategy reviews, collaborative problem-solving, and shared digital platforms.
Provide clinical support during surgical procedures and device implantations, including supplying necessary equipment, demonstrating implant methodology, and troubleshooting in real time.
Serve as the primary contact for implanted patients and conduct device system interrogations using proprietary software and diagnostic tools.
Provide technical support and follow-up consultations in hospitals and clinics, optimizing programming settings based on individual patient needs and response.
Provide on-call support for surgeries, reprogramming, MRI requirements, troubleshooting, and follow-up as needed.
Assist with patient identification and selection by helping physicians identify candidates using established clinical criteria.
Educate implanting physicians, referring clinicians, hospital personnel, and office staff through individual training, in-service programs, and seminars or symposiums.
Document clinical insights, physician feedback, and product performance, and communicate findings to product development and marketing teams through structured feedback channels.