Therapy Specialist (Sales Associate)

MML US Inc•Cherryville, NC

11d•$65,000 - $120,000

About The Position

Mainstay Medical is a medical device company focused on marketing ReActiv8®, an implantable neurostimulation system for people with disabling chronic mechanical low back pain. The Therapy Specialist supports the North Carolina territory as part of the Field Sales Team, providing clinical and patient support to customers and Sales Teams to drive demand and accelerate the sales process through education, training, post-implant patient support, and participation in clinical cases when required. The role adds value to the sales process, develops a knowledgeable and loyal customer base, and helps bring the therapy to market in a timely manner that meets customer and patient needs. The position supports product awareness, customer education, account growth, and clinical procedures. It serves as a clinical resource for physicians and patients, including during surgeries and implantations, and provides follow-up support to optimize therapy. The role also gathers clinical insights and customer feedback for the Field Sales and Marketing Teams. Extensive travel within the assigned territory and to regional meetings, conferences, and field training programs is required, typically 60–80%.

Requirements

Bachelor’s degree required.
Minimum of 2 years of progressive experience developing and nurturing customer relationships and managing accounts, with a proven track record.
Valid driver’s license and reliable transportation required.
Ability to travel extensively within the assigned territory and to regional meetings, conferences, and field training programs; typically 60–80% travel.

Responsibilities

Conduct strategic, evidence-based product presentations and interactive demonstrations for clinical decision makers and physicians in hospital, ASC, physician practice, and clinical settings.
Identify and engage key opinion leaders in the territory and recruit physicians and staff to participate in local or regional training programs.
Develop educational content tailored to the clinical challenges and priorities of different stakeholders.
Build clinical champions within accounts by providing support, answering clinical questions, and focusing on patient outcomes.
Provide ongoing clinical education and case support through initial training, advanced techniques workshops, and refresher sessions.
Collaborate with Therapy Managers, Area Business Managers, and Sales Leaders to identify high-potential accounts and develop clinically focused value propositions for new and existing accounts.
Assume primary account maintenance and organic growth responsibilities when implant volumes reach mutually established thresholds and demonstrate stability.
Coordinate with field-based commercial partners through joint planning, account strategy reviews, and collaborative problem-solving.
Provide clinical support during surgical procedures and device implantations, including equipment, guidance on implant methodology, and real-time troubleshooting.
Serve as the primary contact for implanted patients; interrogate device systems using proprietary software and diagnostic tools, provide technical support, and follow up in hospitals and clinics to optimize programming settings.
Provide on-call support for surgeries, reprogramming, MRI requirements, troubleshooting, and follow-up needs.
Assist commercial operations with patient identification and selection support between clinical cases.
Provide one-on-one training, in-service education, seminars, and symposiums for implanting physicians, referring clinicians, hospital personnel, and office staff.
Document clinical insights, physician feedback, and product performance observations, and communicate findings to product development and marketing teams.
Travel extensively within the assigned territory and to regional meetings, conferences, and field training programs.