Therapy Patient Services Representative Float - Twin Cities Orthopedics

Revo Health • Minneapolis, MN

3h • $19 - $28 • Onsite

About The Position

The Therapy Patient Services Representative handles patient registration and check-in along with clinical support duties. This part-time role floats among Twin Cities Orthopedics, Viverant, and i-Health Pelvic Health clinics in Edina and St. Louis Park. The schedule is Wednesday and Thursday, 8:00 AM–5:00 PM, and Friday, 12:30 PM–4:45 PM, with flexibility in shift times. The position supports providers and patients, including those receiving Pelvic Health and Nutrition/Dietetic Services, as applicable.

Twin Cities Orthopedics and Viverant Physical Therapy are operating divisions of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

Requirements

• High school diploma/GED or equivalent required.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience required.
• Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
• Prompt and reliable attendance, efficient work pace, ability to handle interruptions and meet deadlines, and effective workload prioritization.
• Professional and respectful communication in face-to-face, phone, and email interactions; logical problem-solving skills.

Nice To Haves

• Relevant advanced education or certification preferred.
• Administrative or medical office experience preferred.

Responsibilities

• Greet and register patients; collect co-payments, pre-payments, insurance information, and photo identification.
• Support patient clinic flow and providers, clean rooms, and help patients complete forms.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and promptly in the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Communicate promptly with patients, families, and staff.
• Handle inbound and outbound phone duties, including accepting, handling, and transferring calls; coordinate interpreters for clinic appointments, patient referrals, and provider schedules.
• Monitor, triage, and resolve electronic health records issues to support clinic efficiency.
• Serve patients in Pelvic Health and Nutrition/Dietetic Services areas, as applicable.
• Perform other duties as assigned.
• Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, and OSHA.
• Maintain prompt and reliable attendance; work efficiently, handle interruptions, meet deadlines, and prioritize workload.
• Communicate respectfully and professionally in face-to-face, phone, and email interactions; use logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

• $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Comprehensive benefits package.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for a 401(k) with profit sharing, Employee Assistance Program, Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• Pay range reflects full-time compensation and is prorated for employees working less than a full-time schedule.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED