Patient Services Representative Float - Twin Cities Orthopedics

Revo Health • New Richmond, WI

4d • $39,830 - $59,015 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, as well as clinical support duties. This is a full-time float role with hours varying between the Hudson PT, Stillwater PT, and New Richmond PT locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare.

Requirements

• High school diploma/GED or equivalent.
• Customer service experience required.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
• Ability to communicate respectfully and professionally in face-to-face, phone, and email interactions.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift; frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents; auditory ability to participate clearly in phone or video calls; and manual dexterity to operate standard office equipment.

Nice To Haves

• Administrative or medical office experience.
• Experience teaching fitness classes.

Responsibilities

• Understand, describe, and promote all aspects of the Training HAUS.
• Greet and register patients; collect copayments, pre-payments, and insurance information.
• Manage schedules for multiple meeting hosts, providers, and class instructors using Mind Body and Outlook calendars.
• Schedule new and existing patients accurately and efficiently in the current practice management system.
• Communicate pertinent patient call information, including appointment details, directions, check-in times, referral information, and copayments.
• Maintain working knowledge of health care plan requirements and health plan networks.
• Verify and document insurance information according to current business practices.
• Manage charts.
• Maintain timely communication with patients and families while they are in the clinic.
• Occasionally participate in community functions related to TCO outreach events throughout the year.
• Perform other duties as assigned.

Benefits

• A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Employees working 30 or more hours per week (60 hours per pay period) are eligible for medical coverage with a maternity bundle, dental and vision plans, and tuition reimbursement.
• All employees, regardless of hours, are eligible for a 401(k) with profit sharing, an Employee Assistance Program, a Lifetime Fitness Subsidy, car rental discounts, and home, auto, and pet insurance savings programs.
• A comprehensive benefits package is offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED