Patient Services Representative Float - Twin Cities Orthopedics

Revo Health•New Richmond, WI

3d•Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. This is a full-time float role with hours varying among the Hudson PT, Stillwater PT, and New Richmond PT locations. Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians, with a mission to give patients more control over their healthcare. The role includes greeting and registering patients, collecting payments and insurance information, managing schedules, booking appointments, communicating appointment and referral details, and maintaining insurance and chart information. The representative also maintains timely communication with patients and families in the clinic and may participate in community outreach events. The position requires frequent lifting and continuous movement throughout the shift. Employees must be able to meet the role’s communication, attendance, prioritization, productivity, and compliance expectations. The employer is an Equal Opportunity Employer and may provide reasonable accommodations for individuals with disabilities.

Requirements

High school diploma, GED, or equivalent.
Customer service experience required.
Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
Ability to stand, walk, bend, and move continuously throughout the shift; frequently perform pushing, pulling, and reaching activities.
Visual acuity to read electronic and paper documents.
Auditory ability to participate clearly in phone or video calls.
Manual dexterity to operate standard office equipment, including a computer, phone, and printer.
Ability to comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
Prompt and reliable attendance, ability to work efficiently, handle interruptions, meet deadlines, and prioritize workload.
Professional communication skills for face-to-face, phone, and email interactions.
Ability to use logical thinking to define problems, establish facts, and draw valid conclusions.

Nice To Haves

Administrative or Medical Office experience preferred.
Experience teaching fitness classes preferred.

Responsibilities

Fully understand, describe, and promote all aspects of the Training HAUS.
Greet and register patients; collect co-payments, pre-payments, and insurance information.
Manage schedules for multiple meeting hosts, providers, and class instructors using Mind Body and Outlook calendars.
Accurately and efficiently schedule new and existing patients in the current practice management system.
Communicate pertinent patient information regarding calls, including appointment information, directions, check-in times, referral information, and copayments.
Maintain working knowledge of health care plan requirements and health plan networks.
Verify and document insurance information according to current business practices.
Manage charts.
Maintain timely communication with patients and families while they are in the clinic.
Occasionally participate in community functions relating to TCO outreach events throughout the year.
Perform other duties as assigned.
Comply with company policies, procedures, practices, business ethics guidelines, and applicable laws and regulations.
Maintain prompt and reliable attendance; work efficiently, handle interruptions appropriately, meet deadlines, and prioritize workload effectively.
Communicate respectfully and professionally in face-to-face, phone, and email interactions.
Apply logical thinking to define problems, establish facts, and draw valid conclusions.

Benefits

A $1,500 sign-on bonus is offered for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
Comprehensive benefits package.
Medical plan, including a maternity bundle, for employees working 30 or more hours per week (60 hours per pay period).
Dental insurance for eligible employees working 30 or more hours per week (60 hours per pay period).
Vision insurance for eligible employees working 30 or more hours per week (60 hours per pay period).
Tuition reimbursement for eligible employees working 30 or more hours per week (60 hours per pay period).
401(k) with profit sharing for all employees, regardless of hours worked.
Employee Assistance Program for all employees, regardless of hours worked.
Lifetime Fitness Subsidy for all employees, regardless of hours worked.
Car rental discounts for all employees, regardless of hours worked.
Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.