Therapy Front Desk

Orthopedic Centers Of Colorado • Aurora, CO

63d

About The Position

The Therapy Front Desk is responsible for ensuring the clinic meets required standards, including HIPAA, OSHA, compliance, and regulations against fraud and abuse. Assignments are framed by broad goals and objectives, and the incumbent applies considerable decision-making and independent judgment in daily activities.

The role includes eligibility checks, correcting charts and mistakes, validating appointments through Phreesia, handling cancellations and reschedules, pre-registration, and using ProviderFlow. The front desk employee greets and registers patients, answers phone calls and voice messages, addresses patient needs, verifies informational statuses, and collects insurance and demographic information and signatures as needed.

Requirements

• At least two years of experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, and punctuation.
• Skill operating business office machines.
• Skill answering the telephone professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.
• Ability to work early, late, and long hours as needed to meet the essential functions of the job.
• Ability to perform the stated physical activities, including frequent standing, walking, sitting, stooping, lifting, carrying, and pushing/pulling 10 pounds or more, and occasionally lifting or moving up to 50 pounds.
• Close vision, color vision, peripheral vision, and ability to adjust focus.

Responsibilities

• Perform eligibility checks.
• Fix charts and mistakes.
• Validate appointments in Phreesia and handle cancellations and reschedules.
• Complete pre-registration.
• Recognize, greet, and register patients politely, promptly, and helpfully.
• Use ProviderFlow.
• Answer phone calls and voice messages pleasantly and handle patient needs expeditiously.
• Verify current informational statuses and collect insurance information, demographic information, and signatures as needed.
• Help ensure the clinic meets HIPAA, OSHA, compliance, and fraud-and-abuse requirements.

Benefits

• Medical, dental, and vision insurance.
• Generous PTO package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Ability to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Retirement plan eligibility after one month of service, with eligibility in company profit sharing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed