Therapy Front Desk

Orthopedic Centers Of Colorado • Superior, CO

8d

About The Position

The Patient Advocate helps ensure the Physical/Occupational Therapy clinic meets required standards, including HIPAA, OSHA, and compliance rules and regulations concerning fraud and abuse. Assignments are guided by broad goals and objectives, and the role requires considerable decision-making and independent judgment in daily activities. The position works in a typical business office environment, with possible local travel and physical requirements including frequent standing, walking, sitting, stooping, lifting, carrying, and pushing or pulling 10 pounds or more. The employee may occasionally need to lift or move up to 50 pounds. The role involves constant computer-monitor viewing, mousing, and typing. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; the employee must be able to work early, late, and long hours as needed.

Requirements

• At least two years of experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, and punctuation.
• Skills operating business office machines.
• Ability to answer the telephone professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.
• Ability to work early, late, and long hours as needed to meet essential job functions.

Responsibilities

• Check patient eligibility.
• Fix charts and mistakes.
• Validate appointments in Phreesia and manage cancellations and reschedules.
• Complete pre-registration.
• Recognize, greet, and register patients politely, promptly, and helpfully.
• Use ProviderFlow.
• Answer phone calls and voice messages pleasantly and handle patient needs expeditiously.
• Verify current informational statuses and collect insurance and demographic information and signatures as needed.

Benefits

• Medical, dental, and vision insurance.
• Generous PTO package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Option to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Retirement Plan eligibility after one month of service, with eligibility in company profit sharing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed