Therapy Front Desk

Orthopedic Centers of Colorado • Superior, CO

7d

About The Position

The Patient Advocate is responsible for helping ensure a Physical/Occupational Therapy clinic meets required standards, including HIPAA, OSHA, compliance, and fraud-and-abuse rules and regulations. Assignments are framed around broad goals and objectives, requiring considerable decision-making and independent judgment in daily activities.

The role includes front-desk and patient-support duties such as checking eligibility, correcting chart errors, validating appointments in Phreesia, managing cancellations and reschedules, and completing pre-registration. The Patient Advocate greets and registers patients, responds to calls and voice messages, handles patient needs, uses ProviderFlow, verifies patient information, and collects insurance and demographic details and signatures as needed.

The position is based in a typical business-office environment, with possible local travel. Business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.; early, late, or extended hours may be required as needed. Salary is $19–$23.

Requirements

• At least two years of experience in a healthcare setting.
• Knowledge of medical office procedures.
• Knowledge of computer systems and applications.
• Knowledge of grammar, spelling, and punctuation.
• Ability to operate business office machines.
• Ability to answer the telephone professionally.
• Ability to read, understand, and follow oral and written instructions.
• Ability to establish and maintain working relationships with patients, employees, and the public.
• Ability to work early, late, and extended hours as needed to meet the essential functions of the job.

Responsibilities

• Check patient eligibility.
• Correct chart errors and mistakes.
• Validate appointments in Phreesia and handle cancellations and reschedules.
• Complete patient pre-registration.
• Recognize, greet, and register patients politely, promptly, and helpfully.
• Use ProviderFlow.
• Answer phone calls and voice messages pleasantly and address patient needs promptly.
• Verify current informational statuses.
• Collect insurance information, demographic information, and signatures as needed.
• Help ensure the clinic meets HIPAA, OSHA, compliance, and fraud-and-abuse standards.

Benefits

• Medical, dental, and vision insurance.
• Generous paid time off package and paid holidays.
• Company-paid life insurance and long-term disability insurance.
• Option to purchase accident insurance and short- and long-term disability insurance.
• Opportunities for internal training and development.
• Retirement plan eligibility after one month of service, with eligibility in company profit sharing.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed