Therapy Front Desk Coordinator

MedVanta • Hanover, MD

3h • $16 - $21

About The Position

The Therapy Front Desk Coordinator ensures smooth and efficient operations of therapy front desks and provides excellent customer service to patients, vendors, and other people who interact with the clinic. The coordinator ensures front desk policies and procedures are followed at assigned CAO therapy locations. The role reports directly to the Practice Administrator and has no direct reports.

The Centers for Advanced Orthopaedics LLC (CAO) is a physician-owned and operated orthopaedics practice with more than 60 locations across Maryland, Northern Virginia, and the District of Columbia. It has approximately 2,000 employees working in 28 divisions.

Requirements

• High school diploma or GED.
• CPR for Healthcare Providers certification.
• At least 1 year of experience in administrative roles, preferably in a medical environment.
• Experience and proficiency working with computers and electronic medical records.
• Strong interpersonal skills and ability to develop relationships and collaborate in a decentralized organization.
• Ability to organize, prioritize, and manage multiple tasks in a dynamic environment, with a track record of results.
• Strong oral and written communication skills, self-discipline, and patience.
• Proficiency with Windows-based office technologies such as Word and Excel.
• Thorough knowledge of CPT and ICD-10 coding procedures.
• Thorough knowledge of Medicare and third-party billing.
• Thorough knowledge of Workers Compensation insurance, including its features and requirements.
• Ability to work independently and present oneself professionally.
• Ability to read, write, speak, understand, and communicate in English.
• Ability to sit for long periods and lift up to 25 pounds; use appropriate body mechanics for desk duties.
• Adequate hearing, clear communication, and visual acuity to perform duties in person, by telephone, and using printed materials and computer screens.

Responsibilities

• Provide quality customer service to patients, vendors, and other people who visit or call the therapy clinic.
• Address patient scheduling and billing issues and complaints, referring them to the Therapy Site Lead/Manager when necessary.
• Track patient visit limits, authorizations, and prescription expiration dates; conduct daily click-throughs to ensure next-day patients have current prescriptions and authorizations and are not overdue for reevaluation.
• Schedule, cancel, and reschedule appointments; contact patients who miss appointments; schedule appointments in advance; offer rescheduling within the same week when possible; fill wait-list appointments; and confirm new-patient appointments.
• Verify insurance eligibility and benefits and obtain preauthorization before visits and as needed during a patient's course of care.
• Check in patients and collect copayments, coinsurance, deductibles, self-pay rates, and payments for durable medical equipment and supplies.
• Provide new patients with registration paperwork, assist with completion when necessary, and ensure all required information and signatures are present.
• Assist with insurance appeals to extend therapy services as necessary.
• Obtain and track signatures for Medicare Plans of Care and Medicare Recertifications.
• Greet people promptly, answer phone calls, check voicemails, and respond to voicemails every hour.
• Complete daily opening and closing procedures specified by the practice or billing office.
• Run daily, weekly, and monthly TheraOffice reports as required by the Site Lead/Manager.
• Monitor office-supply inventory and order or delegate ordering as appropriate; obtain Therapy Site Lead/Manager approval before ordering equipment costing more than $300.
• Continuously seek improvements to front desk operations and patient and staff satisfaction.
• Keep the Therapy Site Lead/Manager and Director informed of front desk developments, problems, and concerns.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• 401(k) retirement plan with employer contributions.
• Paid time off and paid holidays.
• Employer-paid life insurance for full-time employees.
• Voluntary supplemental benefits, including disability and additional coverage options.
• Employee Assistance Program (EAP).
• Part-time employees are eligible for 401(k) participation; benefits eligibility and employer contribution levels may vary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED