Theatre Team Member

Cinemark•Joliet, IL

12d•$15 - $16

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests and provide a high-quality, professional guest experience. They need to be knowledgeable about movies, special events, upcoming attractions, pricing, and promotions, and may work across Usher, Box Office, and Concessionist functions as staffing needs require. Team Members must be able to perform the essential job functions of those positions. The role includes serving Guests, processing transactions and tickets, sharing theatre information, supporting food preparation and safety, monitoring auditorium presentation and theatre security, maintaining cleanliness, and assisting with opening and closing duties. The listed pay range is $15.00–$16.20.

Requirements

Must be at least 16 years of age.
Complete basic food handling training and obtain any locally or state-mandated certification, health card, or food handler permit where required.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service.
Ability to communicate verbally and in writing with people of different ages, genders, and personalities.
Ability to converse in and comprehend English effectively and regularly.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Respond with a sense of urgency.
Accurate cash handling and basic math skills.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s POS system for transactions on an assigned register.
Verify tickets at the podium and direct Guests to an auditorium.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally to Guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, quality environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.
Work cross-functionally as an Usher, Box Office, or Concessionist as staffing needs require.