Theatre Team Member

Cinemark•Des Moines, IA

13d•$14 - $14

About The Position

Cinemark Theatre Team Members create a welcoming environment for guests and provide accurate, knowledgeable information about movies, special events, upcoming attractions, pricing, and promotions. They help ensure high-quality service and an exceptional guest experience, answer questions about theatre operations, and may work as an Usher, Box Office team member, or Concessionist according to staffing needs. Team Members must be able to perform the essential functions of those roles. The position includes guest service, ticketing and admissions, food preparation, theatre and auditorium inspections, cleaning and sanitizing, and monitoring safety and security. Team Members may also assist with opening and closing duties and perform other work-related tasks as assigned. The stated pay range is $13.75–$14.18.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent guest service.
Ability to communicate verbally and in writing with people of different ages, genders, and personalities.
Ability to converse effectively and regularly in English and comprehend English.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Respond with a sense of urgency.
Accurate cash-handling and basic math skills.
Ability to bend, kneel, and lift up to 50 lbs. frequently.
Ability to stand, walk, and reach around the theatre frequently and remain standing for extended periods.
Ability to work in an environment where noise may be moderate to high at times.

Responsibilities

Greet guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions at the assigned register.
Verify tickets at the podium and direct guests to auditoriums.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally to guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, high-quality environment.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and operate cooking, warming, and popping equipment properly.
Wipe down and sanitize employee and guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.