Theatre Team Member

Cinemark•Weslaco, TX

13d•$8 - $11•Onsite

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests and help deliver a high-quality moviegoing experience. They are expected to be quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, and promotions, and to answer guest questions while providing professional service. Depending on staffing needs, Team Members may work as an Usher, Box Office attendant, or Concessionist and must be able to perform the essential functions of those positions. The role involves guest service and transactions, ticket verification and auditorium directions, theatre inspections and cleaning, food preparation and equipment operation, sanitation, safety monitoring, and assigned opening and closing duties. Team Members must follow applicable ticketing, food safety, and company policies. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Cinemark theatres are smoke-free workplaces.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food handlers permit where required.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service skills.
Ability to communicate verbally and in writing with people of varied ages, genders, and personalities, and to converse in and comprehend English effectively and regularly.
Ability to work in a team environment and independently.
Ability to take and follow direction.
Ability to respond with a sense of urgency.
Accurate cash-handling and basic math skills.
Frequent bending, kneeling, and lifting up to 50 lbs.
Frequent standing, walking, and reaching around the theatre; ability to stand for extended periods.
Ability to work in a noise level that may be moderate to high at times.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s POS system for transactions at an assigned register.
Verify tickets at the podium and direct Guests to an auditorium.
Ensure tickets are sold in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond to Guest phone calls and questions in a professional, customer-service-oriented manner.
Conduct theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas consistently.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.
Work cross-functionally as an Usher, Box Office attendant, or Concessionist as staffing needs require.