Theatre Team Member

Cinemark•Bridgeport, WV

11d•$11 - $12

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests and provide quick, accurate, and knowledgeable assistance about movies, special events, upcoming attractions, pricing, and promotions. They strive to ensure the highest quality in everything served, answer Guest questions, and help deliver a positive theatre experience. Depending on staffing needs, Team Members may work across Usher, Box Office, and Concessionist functions and must be able to perform the essential functions of those positions. The role includes Guest service and ticketing, theatre inspections and cleanliness, food preparation and equipment operation, food-safety compliance, and monitoring safety and security. Team Members may also assist with opening and closing duties and perform other assigned work-related tasks. All Cinemark theatres are smoke-free workplaces. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Communicate verbally and in writing with people of all ages, genders, and personalities; effectively and regularly converse in and comprehend English.
Work effectively both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate accurate cash-handling and basic math skills.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in a moderate-to-high noise environment at times.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions on the assigned register.
Verify tickets at the podium and direct Guests to auditoriums.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special-event, alternative movie selection, and general theatre information.
Respond professionally to Guest phone calls and questions, providing quality customer service.
Conduct theatre inspections to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, quality environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas consistently.
Comply with local, state, and federal food-safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.