Theatre Team Member

Cinemark•Orlando, FL

6d•$19 - $19

About The Position

Cinemark Theatre Team Members create a welcoming environment for guests and provide a high-quality, professional guest experience. They are expected to be knowledgeable about movies, special events, upcoming attractions, pricing, promotions, and theatre operations, and to respond to guest questions. Depending on staffing needs, team members may work as an Usher, Box Office team member, or Concessionist and must be able to perform the essential functions of those positions. The role includes guest service, ticketing and admissions, theatre inspections and cleanliness, food preparation and equipment operation, food safety, and monitoring safety and security. Team members may also assist with opening and closing duties and other assigned work. The listed pay range is $18.50–$18.90.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent guest service.
Ability to communicate verbally and in writing with people of all ages, genders, and personalities.
Ability to effectively and regularly converse in and comprehend English.
Ability to work in a team environment and independently.
Ability to take and follow direction.
Respond with a sense of urgency.
Accurate cash-handling and basic math skills.
Ability to bend, kneel, and lift up to 50 pounds frequently.
Ability to stand, walk, and reach around the theatre frequently and to stand for extended periods.

Responsibilities

Greet guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions on an assigned register.
Verify tickets at the podium and direct guests to an auditorium.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie and special-event information, alternative movie selections, and general theatre information.
Respond professionally to guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, quality environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize employee and guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.
Work cross-functionally as an Usher, Box Office team member, or Concessionist as staffing needs require.