Theatre Team Member

Cinemark•Benton, AR

5d•$11 - $13

About The Position

Cinemark Theatre Team Members create a welcoming environment for guests and provide a high-quality guest experience. They are expected to be quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, promotions, and theatre operations. Team Members may work across Usher, Box Office, and Concessionist functions as staffing needs require and must be able to perform the essential functions of those positions. The role involves guest service and transactions, ticket verification and auditorium directions, theatre inspections and cleaning, food preparation and equipment operation, and monitoring safety and security. Team Members also complete opening and closing duties as assigned and comply with applicable food safety requirements. Cinemark theatres are smoke-free workplaces.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food handler permit where required.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent guest service.
Communicate verbally and in writing with people of different ages, genders, and personalities.
Effectively and regularly converse in and comprehend English.
Work both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Have accurate cash-handling and basic math skills.
Frequently bend, kneel, and lift up to 50 lbs.
Frequently stand, walk, and reach around the theatre, and stand for extended periods.
Be able to work in moderate to high noise levels at times.

Responsibilities

Greet guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions on an assigned register.
Verify tickets at the podium and direct guests to an auditorium.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally to guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize employee and guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.
Work across Usher, Box Office, or Concessionist functions as staffing needs require.