Theatre Team Member

Cinemark•Kenosha, WI

13d•$11 - $14

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests and provide a high-quality moviegoing experience. They must be quick, accurate, and knowledgeable about movies, special events, upcoming attractions, pricing, and promotions, and answer Guest questions while delivering professional service. Depending on staffing needs, Team Members may work cross-functionally as an Usher, Box Office attendant, or Concessionist and must be able to perform the essential functions of those positions. Team Members may operate point-of-sale systems, check tickets, provide theatre information, prepare food, maintain clean and safe spaces, and support opening and closing activities. The role requires regular attendance, flexible availability including evenings, weekends, and holidays, and the ability to work both independently and as part of a team. All Cinemark theatres are smoke-free workplaces. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Communicate verbally and in writing with people of different ages, genders, and personalities.
Effectively and regularly converse in and comprehend English.
Work effectively both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate accurate cash-handling and basic math skills.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; and stand for extended periods.
Be able to work in an environment where noise may be moderate to high at times.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions at the assigned register.
Verify tickets at the podium and direct Guests to auditoriums.
Ensure ticket sales comply with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special-event, alternative-movie, and general theatre information.
Respond professionally and helpfully to Guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment.
Keep theatre property clean and free of debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popcorn equipment.
Wipe down and sanitize employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.