Theatre Team Member

Cinemark•Bourbonnais, IL

10d•$15 - $16

About The Position

Cinemark Team Members create a welcoming environment for Guests by providing accurate, knowledgeable, and professional service about movies, special events, upcoming attractions, pricing, and promotions. They help ensure high-quality service and a positive guest experience while answering questions and working across roles such as Usher, Box Office, or Concessionist as staffing needs require. Each Team Member must be able to perform the essential functions of those positions.

Requirements

Must be at least 16 years of age.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food-handler permit where required.
Availability to work flexible hours, including evenings, weekends, and holidays.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service skills.
Ability to communicate verbally and in writing with people of varying ages, genders, and personalities, and to converse in and comprehend English effectively and regularly.
Ability to work both in a team environment and independently.
Ability to take and follow direction.
Ability to respond with a sense of urgency.
Accurate cash-handling and basic math skills.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s POS system for transactions at an assigned register.
Verify tickets and direct Guests to auditoriums.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally to Guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and operate cooking, warming, and popping equipment properly.
Wipe down and sanitize Employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.