Theatre Team Member

Cinemark•Milpitas, CA

13d•$19 - $20

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests and provide quick, accurate, knowledgeable service about movies, special events, upcoming attractions, pricing, and promotions. They work to ensure high quality in everything served and deliver a positive Guest experience. Depending on staffing needs, Team Members may work cross-functionally as an Usher, Box Office team member, or Concessionist, and must be able to perform the essential functions of those positions.

Requirements

Must be at least 16 years of age.
Complete basic food handling training and obtain any locally or state-mandated certification, health card, or food handler permit where required.
Be available to work flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Communicate verbally and in writing with people of all ages, genders, and personalities.
Effectively and regularly converse in and comprehend English.
Work effectively both in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate accurate cash handling and basic math skills.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s POS system for transactions on an assigned register.
Verify tickets at the podium and direct Guests to an auditorium.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally to Guest phone calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe environment in auditoriums.
Keep theatre property clean and free from debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.