Theatre Team Member

Cinemark•Pearland, TX

8d•$11 - $14

About The Position

Cinemark Theatre Team Members create a welcoming environment for Guests by providing quick, accurate, and knowledgeable service about movies, special events, upcoming attractions, pricing, and promotions. They help ensure the highest quality in everything served, answer Guest questions, and deliver a positive Guest experience. Depending on staffing needs, Team Members may work as an Usher, Box Office attendant, or Concessionist and must be able to perform the essential functions of those positions. The role includes Guest service, ticketing and admissions, theatre inspections and cleanliness, food preparation, safety monitoring, and assigned opening and closing duties. All Cinemark theatres are smoke-free workplaces. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Must be at least 16 years of age.
Complete basic food handling training and obtain any locally or state-mandated certification, health card, or food handlers permit where required.
Be available for flexible hours, including evenings, weekends, and holidays.
Maintain regular and consistent attendance.
Have an energetic and friendly attitude during each shift.
Provide excellent Guest service.
Communicate verbally and in writing with people of all ages, genders, and personalities.
Effectively and regularly converse in and comprehend English.
Work effectively in a team environment and independently.
Take and follow direction.
Respond with a sense of urgency.
Demonstrate accurate cash handling and basic math skills.
Frequently bend, kneel, and lift up to 50 lbs.
Frequently stand, walk, and reach around the theatre, and stand for extended periods.
Be able to work in an environment where noise may be moderate to high at times.

Responsibilities

Greet Guests promptly and professionally.
Operate Cinemark’s point-of-sale system for transactions at the assigned register.
Verify tickets at the podium and direct Guests to an auditorium.
Sell tickets in accordance with the MPAA rating system, studio admittance policy, and company policy.
Provide pricing, movie, special event, alternative movie selection, and general theatre information.
Respond professionally and provide quality customer service when answering Guest calls and questions.
Inspect theatres to monitor movie presentation and sound quality, watch for film and content theft, and help maintain a safe, quality environment in auditoriums.
Keep theatre property clean and free of debris, including the lobby, aisles, restrooms, auditoriums, exits, and parking lot.
Prepare food and properly operate cooking, warming, and popping equipment.
Wipe down and sanitize Employee and Guest high-contact areas.
Comply with local, state, and federal food safety laws.
Monitor safety and security issues, such as trip hazards, lighting, and suspicious persons, and report them to management.
Assist with opening and closing duties as assigned by management.
Perform other work-related duties as assigned.
Work cross-functionally as an Usher, Box Office attendant, or Concessionist as staffing needs require.