Theatre Team Lead - [FTS] Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

2h•Onsite

About The Position

The Theatre Team Lead oversees Attractions and Guest Services operations under Entertainment and helps ensure a safe, pleasant experience for Guests. The role provides leadership, support, and direction to teams; takes ownership of venues; and trains team members in positive Guest interactions and ADA compliance. It emphasizes a positive, enthusiastic demeanor and includes supervising or participating in venue cleaning and sanitizing high-touch areas. The Theatre Team Lead develops Theatre Ambassadors, supports daily operations, and oversees Guest service, venue cleanliness, attendance reporting, signage, and special assignments. The role serves as a point of contact for Theatre Ambassador concerns, may perform Theatre Ambassador or Host duties, and must follow company policies and procedures.

Requirements

Must be at least 18 years old.
High school diploma or equivalent required.
Able to use a PC and Microsoft Word, Excel, Outlook, and PowerPoint.
Excellent verbal communication skills, with consistent and detailed communication.
Able to safely operate company vehicles in accordance with company policy; must have a valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.
Able to make a friendly impression when communicating with Guests, vendors, and employees; reflect Dollywood’s image by being genuinely friendly and caring and taking pride in work.
Self-motivated and disciplined; able to prioritize and complete assignments on time and committed to continuous improvement.
Maintain a professional appearance and good personal hygiene.
Promote a team environment by cooperating with and helping co-workers; be productive in a fast-paced environment.
Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Be sensitive to Guest needs and empowered to act within company guidelines.
Use effective communication, problem-solving, conflict-management, and interpersonal skills.
Comprehend instructions and retain information; perform duties consistently while creating a safe and secure environment.
Be flexible and handle frequent changes in priorities.
Perform addition, subtraction, multiplication, and division accurately.
Effectively communicate with Guests and Hosts using approved communication methods.
Wear the costume specified by the Entertainment team.
Work with and tolerate detergents and chemicals used in the area, and wear required PPE.
Operate a two-way radio and computer.
Perform duties in indoor and outdoor venues under varying levels of light and visibility.
Meet the physical demands of the job, including pushing or pulling and climbing steps.
May need to lift and carry up to 50 pounds using company safe-lifting guidelines; sit, stand, or walk for up to 13 hours; perform repetitive movements; and work in varying weather, including extreme cold and heat.

Nice To Haves

Previous leadership experience preferred.

Responsibilities

Develop Theatre Ambassadors by providing support, direction, guidance, and effective training for daily operations.
Oversee sanitization of high-touch points in and around Entertainment venues on a predetermined schedule.
Communicate and enforce Theatre Ambassador etiquette.
Assist Guests with information about venues; meet, greet, and direct Guests as needed.
Oversee cleanliness of front-of-house theatres and surrounding areas, and report maintenance needs to the Supervisor and Maintenance.
Maintain entertainment signage as needed.
Train new and current Hosts, including how to handle Guest opportunities in accordance with company policies.
Meet Guest needs through line management, friendly interactions, accurate information about park events, venue cleanliness, and theatre seating.
Collect per-show attendance data and enter it into Park Pulse daily.
Complete company paperwork, including daily team reports, personal evaluations, and positive discipline documentation.
Oversee special functions and assignments as needed.
Provide accurate park information to Guests.
Serve as the Theatre Ambassador point of contact for concerns or questions before contacting the Entertainment PIC.
Perform Theatre Ambassador and/or Host duties when needed.