Amusement Team Member - Dollywood Theme Park - Full Time Seasonal

All Career • Pigeon Forge, TN

2d • Onsite

About The Position

The Amusement Team Member provides guests with an excellent customer service experience by operating carnival-style games and coin-operated amusements in a manner consistent with the mission, values, and policies of the Dollywood Company. The role involves engaging with guests, explaining games and prizes, demonstrating sales packages, maintaining game supplies and displays, recording game and prize activity, and helping keep assigned locations clean and ready for guests. Team members support the success of the Games and Amusements team, follow safety and privacy requirements, and help create a fun and friendly environment. This is a full-time seasonal position at Dollywood Theme Park. Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Requirements

• Must be at least 14 years old.
• Basic computer skills.
• Must be able to work assigned schedules, including any required overtime, evenings, weekends, and holidays.
• Must be able to communicate effectively with guests and hosts using approved communication methods.
• Must be able to lift up to 50 lbs. occasionally to frequently, following company safe-lifting guidelines.
• Must be able to sit, stand, and/or walk intermittently to prolonged periods during shifts of up to 13 hours, and travel across property that may include stairs, changing terrain, and uneven surfaces.
• Must be able to perform repetitive movements and tasks, including repeated use of hands and arms.
• Must be able to work indoors and outdoors in varying weather conditions, including extreme cold and heat.
• Must have the manual dexterity needed to complete job duties.
• Must be able to comprehend instructions and retain information; think critically, solve problems, process information, pay attention to detail, and communicate effectively.
• Must be able to add, subtract, multiply, and divide accurately.
• Must be genuinely friendly and caring, take pride in work, and reflect Dollywood’s image and core values through dignity and respect.
• Must be self-motivated and disciplined, prioritize and complete assignments on time, maintain confidentiality and sound judgment, and be committed to continuous improvement.
• Must maintain a professional appearance and good personal hygiene.
• Must support a team environment by cooperating with and helping coworkers.
• Must adapt easily to change, handle frequent changes in priorities, and work productively in a fast-paced environment.
• Must be sensitive to guest needs and empowered to take action within company guidelines.
• Must use effective communication, problem-solving, conflict-management, and interpersonal skills.
• Must demonstrate Lead with Love qualities: patience, kindness, trust, unselfishness, truthfulness, forgiveness, dedication, and accountability.
• Must smile and make eye contact when greeting guests, vendors, and employees.
• Offers of employment are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Nice To Haves

• At least 6 months of sales experience preferred.
• At least 6 months of customer service experience preferred.
• At least 1 year of experience working in a team environment highly preferred.

Responsibilities

• Operate carnival-style games in an outdoor environment by interacting with guests, setting and cleaning props, and celebrating wins.
• Explain the rules and prizes for each game.
• Describe sales packages to guests and demonstrate proficient selling skills.
• Record the number of games played and prizes awarded.
• Interact with guests using microphones and props.
• Manage stock levels and merchandising for assigned games throughout the workday.
• Assist with maintenance and daily operation of assigned locations, ensuring cleanliness and display preparation meet company standards.
• Maintain dependable attendance and flexibility with assigned work schedules.
• Contribute to the Games and Amusements team through teamwork, service, and respect for others.
• Communicate product, equipment, and supply needs to immediate leadership and help reduce waste.
• Follow Amusements safety guidelines and report safety issues to immediate leadership.
• Protect guest and coworker privacy, safety, and security by completing PCI compliance and other required training.
• Create a fun and friendly environment for guests and others.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed