Food Team Member - [FTS] Dollywood Theme Park - Full Time Seasonal
About The Position
The Food Team Member is a frontline food services position responsible for taking orders, serving and preparing food, stocking and organizing work areas, and operating a cash register. The role provides courteous, attentive service to guests and prepares food that meets Dollywood quality, quantity, presentation, and food-safety standards. Team members may work at different locations throughout the Park and help guests with questions about menu items, pricing, availability, and Park layout. The position requires following Start Fresh procedures, ServSafe guidelines, Sevier County regulations, and company safety and food-handling standards. Team members maintain clean and sanitary work and eating areas, handle products and supplies appropriately, and follow procedures that support the Foods department’s financial standing. They are expected to demonstrate Dollywood’s Lead with Love principles, work cooperatively, adapt to changing priorities, and contribute to a safe and welcoming environment for guests and hosts.
Requirements
- Must be at least 14 years of age; employees may need to be at least 18 to operate some equipment.
- Basic computer skills.
- Basic math skills to count change when applicable.
- Ability to use food-service and cleaning equipment, including cash registers, guest ordering systems, grills, fryers, steam kettles, drink machines, dough machines, ovens, warmers, popcorn machines, ice cream machines, knives, slicers, wedgers, rolling carts, carrying trays, tray jacks, dishwashers, bus tubs and carts, dollies, brooms, and mops.
- Ability to work in and tolerate temperatures from 0 to 120 degrees.
- Ability to comply with Health Department, ServSafe, and company food-safety handling regulations.
- Ability to lift and carry up to 50 pounds occasionally to frequently, following company safe-lifting guidelines.
- Ability to sit, stand, and/or walk intermittently to for extended periods, for shifts of up to 13 hours; travel around property may involve varied terrain, stairs, and uneven surfaces.
- Ability to perform repetitive movements and tasks throughout a shift.
- Ability to work indoors and outdoors and in varying weather, including extreme cold and heat.
- Strong cognitive skills, including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.
- Ability to communicate effectively with guests and hosts using approved methods and to comprehend instructions and retain information.
- Ability to prioritize and complete assignments on time, adapt to frequent changes in priorities, and tolerate a fast-paced environment.
- Ability to maintain confidentiality and exercise judgment regarding privileged information.
- Ability to maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
- Ability to take Start Fresh training and implement its safety requirements.
- Employment offers are contingent upon satisfactory completion of onboarding, including background screening and pre-employment drug screening.
Nice To Haves
- At least 6 months of previous food experience preferred.
- At least 6 months of previous customer-service experience preferred.
Responsibilities
- Promptly perform a variety of food-service tasks.
- Take orders, serve and prepare food, measure ingredients, follow time and temperature tables, answer guest questions about menu items and pricing, and handle cash when applicable.
- Stock and organize kitchens, food lines, food bars, work areas, and eating areas; pull, deliver, rotate, and store products properly.
- Fill verbal, radio, and written supply orders accurately and organize stock and work areas.
- Provide prompt, courteous service and attention to guest orders and satisfaction.
- Maintain cleanliness and sanitation in work areas, on eating and serving surfaces, and in general areas; wash dishes, scrub, sweep, mop, and remove trash.
- Prepare and serve food to Dollywood quality, quantity, presentation, and state health-code requirements.
- Greet guests cordially, provide continuous service, suggestively sell, and thank guests for visiting.
- Work at different locations throughout the Park and answer guest questions about Park layout and menu availability.
- Follow safe food-handling practices, Sevier County regulations, ServSafe guidelines, and applicable safety standards.
- Follow procedures affecting Foods financial standing, including portion control, suggestive selling, accurate clocking in and out, and timely completion of tasks.
- Understand and follow Start Fresh procedures and learn the five Critical Safety Standards.
- Collaborate with coworkers and cross-functional teams, communicate effectively, and complete assignments on time.
- Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
