Food Team Member - [FTS] Dollywood Theme Park - Full Time Seasonal
About The Position
The Food Team Member is a frontline food-services position at Dollywood Theme Park. The role handles a variety of food-preparation, service, stocking, organization, guest-service, and cash-register tasks. Team members provide courteous, attentive service; prepare and serve food that meets Dollywood quality and presentation expectations and applicable health-code requirements; and maintain clean, sanitary work and dining areas. The position may involve working at different locations throughout the Park and answering guests’ questions about menu items, pricing, availability, and Park layout. The role requires following food-safety, sanitation, cash-handling, and workplace-safety procedures, including Sevier County regulations, ServSafe guidelines, and Start Fresh procedures. Team members are expected to embody Dollywood’s Lead with Love qualities, contribute to a cooperative team environment, and provide dependable service in a fast-paced setting. Assigned schedules may include overtime, evenings, weekends, and holidays. Employment offers are contingent on satisfactory onboarding, including background and pre-employment drug screening.
Requirements
- Must be at least 14 years of age; employees may need to be at least 18 to operate some equipment.
- Basic computer skills are required.
- Basic math skills sufficient to count change for guests when applicable.
- Must communicate effectively with guests and hosts using approved communication methods.
- Must be able to comprehend instructions and retain information.
- Must be self-motivated and disciplined, prioritize and complete assignments promptly, and maintain dependable attendance.
- Must maintain strict confidentiality and sound judgment regarding privileged information.
- Must have a professional appearance and good personal hygiene.
- Must cooperate with and support coworkers and adapt to changes in a fast-paced environment.
- Must be sensitive to guest needs and able to take action within company guidelines.
- Must have the manual dexterity necessary to perform job duties.
- Must be flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.
- Must complete Start Fresh training and implement its safety practices.
- Must tolerate temperatures ranging from 0 to 120 degrees and work indoors and outdoors in varying weather, including extreme cold and heat.
- Must comply with food-safety handling regulations and company requirements.
- Must be able to lift and carry up to 50 pounds occasionally to frequently, using company safety guidelines.
- Must be able to sit, stand, and/or walk intermittently or for prolonged periods, for shifts up to 13 hours, and travel across property that may include stairs, varying terrain, and uneven surfaces.
- Must be able to perform repetitive movements and tasks throughout a shift.
- Must have the cognitive and sensory ability to think critically, solve problems, process and retain information, pay attention to detail, and communicate effectively.
- Offers of employment are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.
Nice To Haves
- At least 6 months of previous food-service experience preferred.
- At least 6 months of previous customer-service experience preferred.
Responsibilities
- Promptly perform a variety of food-services tasks.
- Take orders; prepare, serve, and store food; measure ingredients; follow time and temperature tables; answer questions about menu items and pricing; and handle cash properly when applicable.
- Stock and organize kitchens, food lines, food bars, work areas, and eating areas; pull, deliver, rotate, and store products appropriately.
- Provide prompt, courteous service and attention to guest orders and satisfaction.
- Fill supply and stock orders received verbally, by radio transmission, or in writing, and record information as required.
- Maintain cleanliness in work areas throughout the Park, including cleaning food-service and eating surfaces, washing dishes, sanitizing, scrubbing, sweeping, mopping, and removing trash.
- Prepare and serve food in accordance with Dollywood quality, quantity, and presentation expectations and state health-code requirements.
- Greet guests courteously, treat each guest as an individual, suggestively sell, and thank guests for visiting.
- Work at different Park locations as needed and answer guest questions about Park layout and menu-item availability.
- Follow safe food-handling practices and applicable Sevier County, ServSafe, Health Department, and Company requirements.
- Follow safety standards that protect the employee, fellow hosts, and guests.
- Follow procedures affecting Foods’ financial standing, including portion control, suggestive selling, accurate clocking in and out, and timely, accurate task completion.
- Follow Start Fresh procedures and learn and memorize the 5-Critical Safety Standards.
- Collaborate with coworkers and cross-functional teams, adapt to changing priorities, and complete assignments on time.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
