Merchandise Team Lead - [FTS] Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

13d•Onsite

About The Position

The Merchandise Team Lead oversees the daily operation of assigned Dollywood retail, games, and/or leased retail businesses. The role executes company vision and strategies to support profitability, safety, world-class Guest service, and employee care and engagement, consistent with Dollywood’s mission, values, operating philosophies, and standards. The Team Lead guides front-line Hosts, manages hiring and workforce development, promotes safety, and oversees operational budgets, sales, inventory, visual standards, cash handling, loss prevention, and equipment. The position requires flexibility for assigned schedules, including overtime, evenings, weekends, and holidays, and may involve work indoors and outdoors in varying weather conditions.

Requirements

Must be at least 18 years of age.
High school diploma or equivalent.
At least 6 months of demonstrable supervisory experience.
Experience with accounts payable functions.
Working knowledge of Excel, Outlook, PowerPoint, and merchandise POS and inventory systems.
Ability to safely operate company vehicles under company policy; valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record are required.
Must complete background screening, including criminal history and motor vehicle record checks, satisfactorily.
Must be self-motivated and disciplined, maintain confidentiality and sound judgment, and be willing to continually improve.
Must demonstrate Dollywood’s Lead with Love principles and support a cooperative, team-oriented work environment.
Must adapt readily to change, tolerate a fast-paced environment, handle changing priorities, and prioritize and complete assignments on time.
Must be sensitive to Guest needs and empowered to act within company guidelines; must communicate effectively with Guests, Hosts, coworkers, vendors, and Merchandise leadership.
Must maintain accuracy, attention to detail, good personal hygiene, dependable attendance, and a clean, organized sales location.
Must be able to comprehend instructions, retain information, count, and learn to use a calculator and cash register/POS system.
Must have flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Must have manual dexterity necessary to complete job duties.
Position may require occasional to frequent lifting and carrying of up to 50 pounds using company safety guidelines.
Must be able to sit, stand, and/or walk intermittently to for prolonged periods, for shifts of up to 13 hours, and travel across property terrain that may include stairs and uneven surfaces.
Must be able to perform repetitive movements and tasks throughout a shift.
Must be able to work indoors and outdoors in varying weather conditions, including extreme cold and heat.
Must have cognitive skills for critical thinking, problem solving, processing and retaining information, attention to detail, and effective communication.

Nice To Haves

At least 6 months of retail experience preferred.
At least 6 months of cash handling experience preferred.
At least 6 months of sales experience preferred.
Experience with Pronto software is a plus.

Responsibilities

Manage assigned merchandise retail, games, and/or leased retail operations to meet financial, Guest experience, and Host satisfaction objectives.
Lead front-line workers according to the company’s Lead with Love principles, supporting teamwork, effective daily operations, and timely resolution of conflicts and complications.
Manage hiring, onboarding, scheduling, training, coaching, correction, growth opportunities, and positive discipline for Hosts in the assigned area.
Promote and manage a safety culture, including an established safety plan and compliance with applicable state, federal, local, and company rules and regulations.
Manage operational financial budgets for assigned areas.
Establish and oversee Host engagement and a growth-oriented plan that supports a positive work environment and minimal turnover.
Work with the Merchandise Senior Team Lead to implement and manage departmental strategies and processes that maximize operational efficiency, sales, inventory control, and floor stock levels; communicate and make business adjustments as needed.
Communicate, reinforce, and maintain visual display and shop appearance standards in accordance with department guidelines.
Manage, execute, and monitor front-line operational practices, including staffing plans, cash handling, and loss prevention, in compliance with property procedures and PCI standards.
Maintain equipment in proper working order, inspect it regularly, and report deficiencies to Merchandise leadership.
Follow Host Safety Standards and General Safety Training guidelines and use injury-prevention measures.
Suspend operations when continuing would conflict with safety standards or procedures or pose a safety hazard to Guests or Hosts.