Helping Hands Team Member [FTS] - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

1d•Onsite

About The Position

The Helping Hands Team Member is trained in and supports the functional operations of Dollywood Company properties, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Heartsong Lodge and Resort. The role works in a variety of positions and locations to support daily staffing needs and provides broad exposure to operational divisions across the properties. It may also offer an enrichment opportunity for hosts developing their careers within the organization. Team members work flexible, varying schedules and locations, follow the policies and procedures for each assigned role, and help maintain safe, welcoming, and efficient operations. They interact with Guests and Hosts, support team goals, keep work areas organized, and may handle cash, facilitate lines, or operate equipment depending on their assignment. The position requires availability for at least 46 weeks of the year, and may involve overtime, evenings, weekends, and holidays. The role may require work in varying weather, extended periods of sitting, standing, or walking for shifts of up to 13 hours, repetitive movements, and occasional to frequent lifting of up to 50 pounds. Some assignments may involve wearing PPE, working with chemicals and detergents, climbing evacuation steps, riding attractions for inspections, and wearing a full-body safety harness to climb a lift up to 250 feet. Employment is contingent on satisfactory pre-employment screening, including a drug screen and background check.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record; must be able to safely operate company vehicles according to company policy.
Satisfactory completion of pre-employment screening, including criminal-history and motor-vehicle-record checks, and passing a pre-employment drug screen.
Must pass a typing test at 25 WPM or greater.
Six months of experience with office software such as Microsoft Windows, Microsoft Office, and Outlook.
Able to make a friendly impression when communicating with Guests, vendors, and employees.
Self-motivated and disciplined; able to prioritize and complete work assignments on time.
Able to maintain confidentiality and exercise judgment regarding privileged information.
Professional appearance and good personal hygiene.
Able to be productive in a fast-paced environment and maintain dependable attendance and schedule flexibility.
Able to work required overtime, evenings, weekends, and holidays.
Able to respond sensitively to Guest needs within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Able to comprehend instructions, retain information, adapt to changing priorities, and collaborate with cross-functional teams.
Able to perform duties that support a safe and secure environment for Hosts and Guests, follow instructions and assigned schedules, and observe applicable safety guidelines.
Able to wear required PPE and work with chemicals and detergents used in assigned areas.
Able to wear a full-body safety harness and climb a lift up to 250 feet for inspections, ride evaluations, and Host training; climb evacuation steps and maintain balance; and ride attractions requiring a physical ride-through inspection.
Able to work in any assigned Attractions area and perform other functions as assigned.
Able to train on and drive operational vehicles, including trams, trucks, and golf carts.
Available for at least 46 weeks of the year to support park opening and closing.
Able to operate ticket and season-pass equipment, turnstiles, scanners, phone equipment, copiers, fax machines, calculators, and merchandise POS systems, and learn computer, scanning, and printer equipment.
Able to lift and carry up to 50 pounds occasionally to frequently using company safe-lifting guidelines.
Able to sit, stand, and/or walk intermittently to for prolonged periods during shifts of up to 13 hours; perform repetitive movements; and work in varying weather, including extreme cold and heat.
Strong cognitive skills, including critical thinking, problem-solving, attention to detail, information processing and retention, and effective communication using approved methods.

Nice To Haves

College degree preferred.
Prior cash-handling experience preferred.
Prior sales experience preferred.

Responsibilities

Complete training on the operational functions of most divisions.
Support Dollywood Company property operations in varied roles according to daily staffing needs.
Work at different locations and flexible, varying hours.
Maintain professional relationships with operational divisions.
Maintain a friendly attitude toward Guests and Hosts; greet Guests, answer questions, and exceed expectations.
Communicate and enforce safety policies, procedures, and operational and attraction rules.
Observe Guests to support a safe experience and report unsafe acts to appropriate management.
Follow the policies and guidelines for each assigned position and property as covered in training.
Assist in meeting team goals in each assigned division.
Keep work areas clean and organized.
Follow proper cash-handling procedures in roles where required.
Help facilitate lines as directed to reduce Guest wait times.
Provide prompt, courteous attention to Guests in the assigned role.
Maintain Guest Excellence and Employee Excellence/Expectations in accordance with property policies.
Use vehicles and operational equipment as assigned, following company policies and safety guidelines.
Comply with Health Department, ServSafe, and company food-safety handling regulations when applicable.