Attractions Team Member B [FTS] - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

9d•Onsite

About The Position

The Attractions Team Member B is responsible for the safety, friendliness, cleanliness, and line speed of assigned attractions. The role operates ride controls in all weather conditions, communicates and enforces safety rules, assists guests, observes ride operations for hazards, completes daily safety paperwork, and keeps attractions clean. Team members may work varying hours and in different areas as needed, and may conduct safety ride-arounds or walk-throughs when required. The position also requires learning and enforcing centralized measuring guidelines and reporting safety violations. Management may change or add duties at any time. Minimum age requirements vary by assignment and attraction: 14 for specified Grouper/Greeter positions; 16 for Ride Operators at Moderate Thrill Attractions and specified Grouper/Greeter positions; and 18 for Ride Operators at High Thrill Attractions, certain vehicle operations, rail vehicles, and work on or ascent of lift hills. Candidates must have basic computer skills, complete a pre-employment background check and drug screen, and meet the stated requirements for operating company vehicles when applicable. The role requires a friendly, professional, safety-focused, and team-oriented approach; dependable attendance and flexibility for assigned schedules, including overtime, evenings, weekends, and holidays; and the ability to work outdoors in varied weather. Physical duties may include lifting up to 50 pounds, working shifts of up to 13 hours, climbing evacuation steps and lift structures, wearing a full-body safety harness and PPE, riding attractions for inspections, and working around chemicals, insects, and wildlife. The Dollywood Company is an equal opportunity employer and promotes a welcoming culture where ideas and decisions from all people support its efforts to remain relevant in an ever-changing world.

Requirements

Meet the applicable minimum age requirement: 14 for specified Grouper/Greeter positions; 16 for Moderate Thrill Attraction Ride Operators and specified Grouper/Greeter positions; and 18 for High Thrill Attraction Ride Operators, specified vehicle operations, rail vehicles, or work on or ascent of lift hills.
Basic computer skills.
Successfully complete a pre-employment background check and drug screen; be able to undergo periodic random drug screening under company policy.
For company vehicle operation, have a valid driver's license, proof of auto liability insurance, and an acceptable motor vehicle driving record, and operate vehicles according to company policy.
Communicate in a friendly and effective manner with guests, vendors, and employees, including through approved methods, public-address systems, and two-way radios.
Be self-motivated, disciplined, dependable, professional in appearance, and committed to continuous improvement.
Prioritize and complete assignments on time, maintain confidentiality and sound judgment, and adapt to frequent changes in priorities.
Work productively in a fast-paced environment and cooperate with coworkers.
Be flexible with assigned schedules, including required overtime, evenings, weekends, and holidays.
Use problem-solving, conflict-management, interpersonal, and communication skills; comprehend instructions and retain information.
Perform duties consistently with creating a safe and secure environment for hosts and guests.
Perform basic arithmetic accurately.
Wear a full-body safety harness, climb up to a 200-foot lift, climb evacuation steps, and maintain balance.
Ride attractions that require physical ride-through inspections.
Wear required PPE and tolerate chemicals and detergents used in the work area.
Memorize written safety standards and scripts and remain attentive and alert.
Work outdoors in varied weather, with potential exposure to bees, insects, and wildlife.
Meet the physical and cognitive demands of the position, including manual dexterity, effective communication, critical thinking, attention to detail, and problem-solving.
Lift and carry up to 50 pounds occasionally to frequently using company safe-lifting guidelines.
Sit, stand, or walk intermittently or for prolonged periods during shifts of up to 13 hours, and travel across property that may include stairs, changes in terrain, and uneven surfaces.
Perform repetitive movements and tasks throughout the shift.
Work indoors and outdoors in varying weather, including extreme cold and heat.

Responsibilities

Operate ride controls and control panels in all weather conditions.
Communicate and enforce safety rules.
Steady guests entering or exiting ride vehicles during evacuations.
Inspect harnesses and other safety equipment before use.
Respond calmly and quickly in stressful or emergency situations.
Physically assist guests throughout the ride or attraction as required.
Observe guests during ride operations and prevent safety hazards, including preventing adjustment of safety equipment.
Complete required daily safety paperwork.
Initiate friendly interactions with guests.
Clean rides and attractions daily as needed.
Work varying hours and in different areas when needed.
Complete ride or attraction safety ride-arounds and walk-throughs when required.
Learn and enforce centralized measuring guidelines.
Follow safety standards and report violations.
Support a team work environment by cooperating with and helping coworkers.
Perform inspections, ride evaluations, and host training that may require wearing a full-body safety harness and climbing a lift.
Work outdoors in varied weather conditions and remain attentive and alert.