Merchandise Team Lead - [FTS] Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

About The Position

The Merchandise Team Lead oversees the daily operations of assigned Dollywood retail, games, and/or leased retail businesses. The role executes company vision and strategies to support profitability, safety, world-class Guest service, and Host care and engagement in a manner consistent with Dollywood’s mission, values, and operating standards. The Team Lead manages operational budgets, workforce planning and development, sales and inventory practices, visual and shop standards, safety compliance, cash handling, and loss prevention. The role works with the Merchandise Senior Team Lead to implement department strategies and improve operational efficiency. It also supports a positive, growth-oriented Host culture based on Dollywood’s Lead with Love principles.

Requirements

Must be at least 18 years old.
High school diploma or equivalent.
At least 6 months of demonstrable supervisory experience.
Experience with accounts payable functions.
Working knowledge of Excel, Outlook, PowerPoint, Merchandise POS, and inventory systems.
Ability to safely operate company vehicles according to company policy; must have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
Employment is contingent upon satisfactory background screening, including criminal history and motor vehicle record checks.
Must be self-motivated and disciplined, maintain confidentiality and sound judgment, and demonstrate Dollywood’s Lead with Love principles.
Must be willing to improve, support teamwork, adapt to change, tolerate a fast-paced environment, and respond sensitively to Guest needs within company guidelines.
Must demonstrate accuracy, attention to detail, effective communication, prioritization, and the ability to complete assignments on time.
Must maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Must be able to comprehend instructions, retain information, count, and learn to operate a calculator and cash register/POS system.
Must be able to communicate effectively with Guests and Hosts using approved methods.
Must meet the role’s physical and cognitive requirements, including manual dexterity and the ability to think critically, solve problems, process and retain information, and communicate effectively.

Nice To Haves

At least 6 months of retail experience.
At least 6 months of cash handling experience.
At least 6 months of sales experience.
Experience with Pronto software.

Responsibilities

Manage daily operations of assigned Merchandise retail, games, and/or leased retail businesses to achieve financial, Guest experience, and Host satisfaction objectives.
Lead front-line workers using the company’s Lead with Love principles, promoting teamwork and resolving conflicts and complications in a timely manner.
Manage hiring, onboarding, scheduling, training, coaching, correction, development, growth opportunities, and positive discipline for Hosts in the assigned area.
Promote and manage a safety culture, including an established safety plan and compliance with applicable state, federal, local, and company rules and regulations.
Manage operational financial budgets for assigned areas.
Establish and oversee Host engagement and a growth-oriented plan that supports a positive work environment and minimal turnover.
Work with the Merchandise Senior Team Lead to implement department strategies and processes that maximize efficiency, sales, and appropriate floor stock levels while minimizing stock loss.
Communicate, reinforce, and maintain visual display and shop appearance standards according to department guidelines.
Manage and monitor front-line operational practices, including staffing plans, cash handling, and loss prevention, in compliance with property procedures and PCI standards.
Maintain equipment in proper working order and report deficiencies to Merchandise leadership.
Follow Host Safety Standards and General Safety Training guidelines, use injury-prevention measures, and suspend operations when continuation would violate safety procedures or present a hazard.
Maintain a clean and organized sales location and environment.
Perform other duties that management may add or change.