Amusement Sales Associate - [FTS] Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

2d•Onsite

About The Position

The Amusement Sales Associate assists the Sales lead with the daily operation of Games and Amusements. The role involves preparing and maintaining sales funds, tickets, forms, keys, and assigned areas; describing sales packages and selling them to guests; and operating point-of-sale registers for sales, refunds, transfers, and reporting. The associate also supports inventory, stock management, merchandising, cleanliness, and display preparation at assigned locations. The role contributes to the success of the Games and Amusements team through teamwork, service, and respect. Associates follow safety guidelines, report safety concerns, complete PCI compliance and other required training, protect guest and coworker privacy and security, and help maintain a fun, friendly environment. The position requires dependable attendance and schedule flexibility, including overtime, evenings, weekends, and holidays when required. Duties may change or be added by management. The position may involve occasional to frequent lifting of up to 50 pounds, sitting, standing, and walking for up to 13 hours per shift, travel across property over varied terrain and stairs, repetitive movements, and work indoors or outdoors in extreme heat or cold. Candidates must be at least 16 years old, have at least six months of sales experience and six months of customer service experience, and possess basic computer skills. One year of experience working in a team environment is highly preferred. Employment offers are contingent on satisfactory onboarding, including background and pre-employment drug screenings.

Requirements

Must be at least 16 years of age.
At least six months of sales experience.
At least six months of customer service experience.
Basic computer skills.
Demonstrate dependable attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays.
Communicate effectively with guests and Hosts using approved communication methods.
Use effective communication, problem-solving, conflict-management, and interpersonal skills.
Prioritize and complete work assignments on time; adapt to changing priorities and a fast-paced environment.
Maintain confidentiality and sound judgment regarding privileged information.
Be self-motivated, disciplined, committed to continuous improvement, and professional in appearance and hygiene.
Cooperate with coworkers and support a team work environment.
Show sensitivity to guest needs and take action within company guidelines.
Perform basic arithmetic accurately and comprehend instructions and retain information.
Meet the physical and cognitive requirements of the role, including lifting up to 50 pounds, prolonged sitting, standing, or walking for up to 13 hours, repetitive movements, manual dexterity, and working in varying weather conditions indoors and outdoors.
Complete the onboarding process, including background screening and pre-employment drug screening.

Nice To Haves

At least one year of experience working in a team environment is highly preferred.

Responsibilities

Assist the Sales lead with daily Games and Amusements operations, including picking up and maintaining sales funds, tickets, forms, and keys.
Complete assigned opening and closing procedures and ensure assigned areas are operationally ready.
Describe sales packages to guests and demonstrate proficient selling skills.
Operate point-of-sale registers, including processing sales, refunds, and transfers and completing reporting.
Contribute to team success through teamwork, service, and respect for others.
Assist with regular inventories and cycle counts for tickets and merchandise.
Support stock-level management and merchandising at assigned locations.
Maintain assigned locations through cleanliness and display preparation to company standards.
Communicate needed products, equipment, and supplies to immediate leadership and help reduce waste.
Follow Amusements safety guidelines and report safety issues to immediate leadership.
Complete PCI compliance and other required training and protect the privacy, safety, and security of guests and coworkers.
Create a fun and friendly environment for others.
Maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.