Amusement Sales Associate - [FTS] Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

3d•Onsite

About The Position

The Amusement Sales Associate assists the Sales lead with the daily operation of Games and Amusements at Dollywood Theme Park. The role involves handling sales funds, tickets, forms, and keys; preparing assigned areas for operation; explaining sales packages to guests; and processing transactions through a point-of-sale register. The associate also supports inventory, stock management, merchandising, cleanliness, and display preparation at assigned locations. The position contributes to a friendly, safe, and respectful guest and coworker environment through teamwork, dependable attendance, schedule flexibility, and clear communication. Associates follow amusement safety guidelines, report safety issues, complete PCI compliance and other required training, and help leadership manage supplies and reduce waste. Duties may be changed or added by management. This is a full-time seasonal position. Work may involve evenings, weekends, holidays, and required overtime, as well as working indoors and outdoors in varying weather conditions. Physical demands include lifting up to 50 pounds, prolonged or intermittent sitting, standing, and walking for shifts of up to 13 hours, travel across property with stairs or uneven terrain, and repetitive movements.

Requirements

Must be at least 16 years of age.
At least 6 months of sales experience is required.
At least 6 months of customer service experience is required.
Basic computer skills.
Must be self-motivated and disciplined, able to prioritize and complete assignments on time, and committed to continuous improvement.
Must maintain confidentiality and exercise judgment regarding privileged information.
Must have a professional appearance and good personal hygiene.
Must cooperate with and help coworkers and adapt readily to change and changing priorities.
Must be sensitive to guest needs and empowered to address them within company guidelines.
Must have effective communication, problem-solving, conflict-management, and interpersonal skills.
Must be able to communicate effectively with guests and hosts using approved methods.
Must demonstrate dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Must be productive in a fast-paced environment and able to perform basic arithmetic accurately, comprehend instructions, and retain information.
Must be able to lift up to 50 pounds occasionally to frequently using company safety guidelines.
Must be able to sit, stand, and/or walk intermittently to for prolonged periods for shifts of up to 13 hours, and travel across property including stairs and uneven surfaces.
Must be able to perform repetitive movements and tasks, including repeated use of hands, arms, or other body parts.
Must be able to work indoors and outdoors in varying weather conditions, including extreme cold and heat.
Must have the cognitive and sensory ability to think critically, solve problems, process and retain information, maintain attention to detail, and communicate effectively.
Must have the manual dexterity necessary to complete job duties.
Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Nice To Haves

At least one year of experience working in a team environment is highly preferred.

Responsibilities

Assist the Sales lead with daily Games and Amusements operations, including picking up and maintaining sales funds, tickets, forms, and keys.
Complete assigned opening and closing procedures and ensure assigned areas are operationally ready.
Describe sales packages to guests and demonstrate proficient selling skills.
Operate a point-of-sale register for sales, refunds, transfers, and reporting.
Contribute to the Games and Amusements team through teamwork, service, and respect for others.
Assist with regular inventories and cycle counts for tickets and merchandise.
Support stock-level management and merchandising at assigned locations.
Maintain assigned locations through cleanliness and display preparation to company standards.
Communicate product, equipment, and supply needs to immediate leadership and help reduce waste.
Follow amusement safety guidelines and report safety issues to immediate leadership.
Protect guest and coworker privacy, safety, and security by completing PCI compliance and other required training.
Create a fun and friendly environment for guests and others.