About The Position

The Culinary Receiver (Overnight) receives, handles, and stores food and beverage items according to proper food handling practices and the Dollywood Company’s mission, values, operating philosophies, and standards. The role also receives departmental supplies and distributes them to appropriate storage areas, supports inventory checks and loss prevention, and serves as a liaison for deliveries involving the company warehouse. The position requires working overnight and availability for third and first shifts, as well as flexibility for assigned schedules, overtime, evenings, weekends, and holidays. The employee must follow company and health department food safety regulations, maintain clean and hazard-free storage areas, and support a safe environment for hosts and guests. The position involves work in varied weather and temperatures, including cold storage, and may require indoor and outdoor work, lifting, prolonged periods of sitting, standing, or walking, and travel around the property over varied terrain.

Requirements

  • Must be at least 18 years old.
  • May require operating knowledge of manufacturing or computer equipment, or broad knowledge in clerical or service areas.
  • Must be able to train to operate a pallet jack.
  • Must be able to train to operate a forklift.
  • Must be able to obtain ServSafe Manager Certification.
  • Must be able to safely operate company vehicles according to company policy.
  • Must have a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record.
  • Employment is contingent on satisfactory completion of background screening, including criminal history and motor vehicle record checks.
  • Must be self-motivated and disciplined, able to prioritize and complete assignments on time, and committed to continuous improvement.
  • Must maintain confidentiality and use sound judgment regarding privileged information.
  • Must promote teamwork, cooperate with and help coworkers, and be productive in a fast-paced environment.
  • Must be flexible and handle frequent changes in priorities.
  • Must communicate effectively, comprehend instructions, retain information, solve problems, manage conflict, and use interpersonal skills.
  • Must be able to add, subtract, multiply, and divide accurately.
  • Must maintain a professional appearance and good personal hygiene.
  • Must be able to tolerate temperatures from -15 to 100 degrees and work in varying weather, including rain, heat, and snow.
  • Must be available to work third and first shifts.
  • Must be able to meet the physical demands of the job, including occasional to frequent lifting up to 50 pounds, prolonged sitting, standing, or walking for shifts of up to 13 hours, and travel over varied terrain, stairs, and uneven surfaces.
  • Must be able to perform repetitive movements and have the manual dexterity necessary to complete job duties.
  • Must have cognitive skills including critical thinking, problem solving, attention to detail, and effective communication.

Responsibilities

  • Receive daily food orders, verify order accuracy, and store inventory according to shop specifications.
  • Keep food storage areas clean and free of slip, fall, and tripping hazards.
  • Use FIFO methods daily, including dating and physically rotating products.
  • Receive departmental supplies and distribute them to appropriate storage areas.
  • Monitor deliveries and accept or reject items according to company requirements and safe food handling practices.
  • Inspect cooler and freezer temperatures, report issues to Maintenance, and move products as necessary.
  • Monitor and report loss prevention concerns.
  • Assist with spot checks of weekly inventories as needed.
  • Partner with the Dollywood Company Warehouse team and act as the liaison for deliveries to and from the warehouse.
  • Build relationships with company leadership, chefs, and outside vendors.
  • Complete credit card transactions in compliance with Payment Card Industry Data Security Standards.
  • Comply with Health Department, ServSafe, and company regulations for safe food handling.
  • Maintain dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
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