About The Position

The Culinary Receiver (Overnight) receives, handles, and stores food and beverage items according to proper food-handling practices and Dollywood Company standards, mission, values, and operating philosophies. The role receives and checks daily food orders, stores inventory according to shop specifications, distributes departmental supplies to appropriate storage areas, and monitors deliveries for acceptance or rejection based on company and food-safety practices. It also maintains clean and hazard-free storage areas, applies FIFO product rotation and dating, checks cooler and freezer temperatures, reports issues to Maintenance, and moves products as needed. The receiver monitors loss prevention, assists with weekly inventory spot checks, coordinates deliveries with the Dollywood Company Warehouse team, and builds relationships with company leadership, chefs, and outside vendors. The position also completes credit card transactions in compliance with Payment Card Industry Data Security Standards. Duties may change or be added at management’s discretion. The employee must be at least 18 years old and may need operating knowledge of manufacturing or computer equipment or broad clerical or service-area knowledge. The employee must be able to train to operate a pallet jack and forklift, obtain ServSafe Manager Certification, and safely operate company vehicles. A valid driver’s license, proof of auto liability insurance, and an acceptable driving record are required. Employment offers are contingent on satisfactory criminal-history and motor-vehicle-record screening. The position requires a friendly, professional, self-motivated, disciplined, dependable, and team-oriented approach; timely completion and prioritization of assignments; confidentiality and sound judgment; flexibility with changing priorities and assigned schedules; effective communication, problem-solving, conflict-management, and interpersonal skills; accurate basic arithmetic; and the ability to understand and retain instructions. The employee must support a safe and secure environment, comply with health, ServSafe, and company food-handling regulations, and be available to work third and first shifts, including required overtime, evenings, weekends, and holidays. The role requires tolerating temperatures from -15 to 100 degrees and varying weather, including rain, heat, and snow. Physical requirements may include occasional to frequent lifting and carrying of up to 50 pounds, prolonged or intermittent sitting, standing, and walking for shifts up to 13 hours, travel across property with stairs and uneven terrain, repetitive movements, manual dexterity, and work indoors and outdoors in extreme cold or heat. Strong cognitive and sensory abilities are needed for critical thinking, problem solving, attention to detail, information processing and retention, and effective communication.

Requirements

  • Must be at least 18 years old.
  • May require operating knowledge of manufacturing or computer equipment, or broad knowledge in clerical or service areas.
  • Must be able to train to operate a pallet jack and forklift.
  • Must be able to obtain ServSafe Manager Certification.
  • Must be able to safely operate company vehicles under company policy; a valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record are required.
  • Offer of employment is contingent on satisfactory background screening, including criminal-history and motor-vehicle-record checks.
  • Must be self-motivated, disciplined, dependable, professional, and committed to continuous improvement.
  • Must prioritize and complete work assignments on time, maintain confidentiality and judgment regarding privileged information, and cooperate with coworkers in a team environment.
  • Must communicate effectively and use problem-solving, conflict-management, and interpersonal skills; must comprehend instructions and retain information.
  • Must be able to perform basic arithmetic accurately and handle frequent changes in priorities.
  • Must maintain a professional appearance and good personal hygiene and make a friendly impression when interacting with guests, vendors, and employees.
  • Must be available for assigned schedules, including required overtime, evenings, weekends, and holidays, and be able to work third and first shifts.
  • Must tolerate temperatures from -15 to 100 degrees and varying weather conditions, including rain, heat, and snow.
  • Must be able to lift and carry up to 50 pounds occasionally to frequently, sit, stand, and walk for shift durations of up to 13 hours, travel across terrain and stairs, perform repetitive movements, and meet the physical demands of the job.
  • Must have manual dexterity and strong cognitive skills, including critical thinking, problem solving, attention to detail, information processing and retention, and effective communication.
  • Must comply with all applicable Health Department, ServSafe, and company regulations for safe food handling.

Responsibilities

  • Receive daily food orders, check them for accuracy, and store inventory according to shop specifications.
  • Keep food storage areas clean and free of slip, fall, and tripping hazards.
  • Use FIFO practices by dating and physically rotating products daily.
  • Receive departmental supplies and distribute them to the appropriate storage areas.
  • Monitor deliveries and accept or reject items according to company and safe food-handling practices.
  • Inspect cooler and freezer temperatures, report issues to Maintenance, and move products as necessary.
  • Monitor and report loss prevention.
  • Assist with spot-checking weekly inventories as necessary.
  • Coordinate and serve as liaison for deliveries to and from the Dollywood Company Warehouse team.
  • Foster relationships with company leadership, chefs, and outside vendors.
  • Complete credit card transactions in compliance with Payment Card Industry Data Security Standards.
  • Comply with applicable Health Department, ServSafe, and company food-handling regulations.
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