Rentals Team Member - Dollywood Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

6d•Onsite

About The Position

The Rentals Team Member is responsible for all aspects of rentals, including strollers, ECVs, wheelchairs, and lockers. The role supports the Merchandise division by maintaining safety, friendliness, cleanliness, and line speed in assigned areas. Duties include serving guests, handling rental sales and agreements, reserving equipment, operating rental equipment and sales tools, assisting with daily setup and evening maintenance, and completing related cash-handling and paperwork procedures. The position requires dependable attendance, schedule flexibility, required training and meetings, confidentiality, and compliance with safety standards. Management may change or add duties at any time. Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening. The position may require occasional to frequent lifting of up to 25 pounds, intermittent to prolonged sitting, standing, or walking for shifts of up to 13 hours, repetitive movements, and work in varying weather conditions, including extreme cold and heat.

Requirements

Must be at least 16 years of age.
Must know safety-critical standards.
Ability to perform basic math operations: addition, subtraction, multiplication, and division.
Ability to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator.
Must pass a basic math test.
Excellent verbal communication that is accurate, consistent, and detailed.
Able to make a friendly impression with guests, vendors, and employees; reflect Dollywood’s image by being genuinely friendly and caring and taking pride in work.
Self-motivated and disciplined; able to prioritize and complete assignments promptly.
Ability to maintain strict confidentiality and exercise judgment regarding privileged information.
Professional appearance and good personal hygiene.
Ability to be productive in a fast-paced environment and adapt to frequent priority changes.
Dependable attendance and flexibility for assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitivity to guest needs and ability to act within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Ability to collaborate with cross-functional teams and communicate openly to achieve shared goals.
Ability to comprehend instructions and retain information.
Ability to perform duties that help create a safe and secure environment for hosts and guests.
Ability to speak clearly while operating a two-way radio and communicate effectively with guests and hosts using approved methods.
Satisfactory completion of onboarding, including background screening and pre-employment drug screening.

Responsibilities

Greet guests and initiate friendly interactions; provide guest service that exceeds expectations, answer questions, and share park information.
Perform rental sales functions for ECVs, wheelchairs, strollers, and lockers, including rental agreements, refunds, and exchanges.
Retrieve the daily online sales report and reserve rental equipment.
Verbally instruct guests on ECV operation.
Assist with morning setup by preparing rental equipment for display, clipboards with rental agreements, and disability guides.
Handle cash for daily locker rentals and key deposits according to procedures.
Assist with evening rental-equipment maintenance, including cleaning and stacking strollers.
Maintain urgency in assigned areas to reduce guest wait times.
Maintain dependable attendance and flexibility with assigned schedules.
Attend required training and meetings and complete required paperwork promptly.
Maintain confidentiality and follow safety standards, reporting any violations.