Rentals Team Member - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

About The Position

The Rental Sales Team Member is responsible for all aspects of rentals—including strollers, ECVs, wheelchairs, and lockers—with a focus on safety, friendliness, cleanliness, and line speed in assigned areas supporting the Merchandise division. The role involves guest service, rental sales and agreements, equipment preparation and maintenance, cash handling, and following safety and confidentiality standards. Duties may be changed or added by management at any time. Employment offers are contingent on satisfactory completion of onboarding, including background screening and pre-employment drug screening. The Dollywood Company is an equal opportunity employer and describes a welcoming culture in which ideas and decisions from all people support its efforts to remain relevant in an ever-changing world.

Requirements

Must be at least 16 years of age.
Must know safety-critical standards.
Ability to perform basic math, including addition, subtraction, multiplication, and division; must pass a basic math test.
Ability to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator.
Excellent verbal communication that is accurate, consistent, and detailed.
Ability to make a friendly impression when communicating with guests, vendors, and employees.
Must be self-motivated and disciplined, and able to prioritize and complete work assignments on time.
Must maintain strict confidentiality and exercise judgment regarding privileged information.
Must maintain a professional appearance and good personal hygiene.
Must be productive in a fast-paced environment and dependable with flexible scheduling, including required overtime, evenings, weekends, and holidays.
Sensitivity to guest needs and willingness to act within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Ability to comprehend instructions and retain information.
Flexibility to handle frequent changes in priorities.
Physical ability to occasionally or frequently lift and carry up to 25 pounds using company safety guidelines.
Ability to sit, stand, and/or walk intermittently to for prolonged periods during shifts of up to 13 hours.
Ability to perform repetitive movements and tasks throughout a shift, including repeated use of hands, arms, or other body parts.
Ability to work in varying weather conditions, including extreme cold and heat.
Strong cognitive skills, including critical thinking, problem-solving, information processing and retention, attention to detail, and effective communication.

Responsibilities

Greet guests and initiate friendly interactions; provide guest service that exceeds expectations, answer questions, and provide park information.
Perform rental sales for ECVs, wheelchairs, strollers, and lockers, including sales functions, rental agreements, refunds, and exchanges.
Retrieve the daily online sales report and reserve rental equipment.
Verbally instruct guests on ECV operation.
Assist with morning setup by preparing rental equipment for display, rental-agreement clipboards, and disability guides.
Perform cash handling for daily locker rentals and key deposits.
Assist with evening rental-equipment maintenance, including cleaning and stacking strollers.
Maintain urgency in assigned areas to reduce guest wait times.
Maintain dependable attendance and flexibility with assigned work schedules.
Attend required training and meetings, complete paperwork promptly, and maintain confidentiality.
Follow safety standards and report violations.
Communicate effectively with guests and hosts using approved methods, including speaking clearly over a two-way radio.
Prioritize and complete assignments on time, adapt to changing priorities, and contribute to a safe and secure environment.
Collaborate with cross-functional teams to plan and deliver projects ahead of schedule while fostering open communication and mutual support.