Helping Hands Team Member [FTS] - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

11d•Onsite

About The Position

The Helping Hands Team Member is trained to support functional operations across Dollywood Company properties, including Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa, and Dollywood’s Heartsong Lodge and Resort. The role provides experience across multiple operational divisions and may offer enrichment for hosts developing careers within the organization. Team members work in varied roles and locations according to daily staffing needs, provide friendly and prompt Guest service, and help maintain safe, clean, and organized work areas. Duties and assignments may change, and team members must follow the policies, procedures, safety requirements, and schedules applicable to each role and property. The position is full-time seasonal and requires availability for at least 46 weeks of the year.

Requirements

High school diploma or equivalent.
Must be at least 18 years of age.
Valid driver’s license, proof of auto liability insurance, and an acceptable motor vehicle driving record; must be able to safely operate company vehicles in accordance with company policy.
Must successfully pass a typing test at 25 WPM or greater.
At least 6 months of experience with office software such as Microsoft Windows, Microsoft Office, and Outlook.
Must pass pre-employment drug screening and background screening, including criminal-history and motor-vehicle-record checks.
Able to make a friendly impression when communicating with Guests, vendors, and employees.
Self-motivated and disciplined; able to prioritize and complete assignments on time.
Able to maintain confidentiality and exercise judgment with privileged information.
Professional appearance and good personal hygiene.
Able to be productive in a fast-paced environment and maintain dependable attendance and flexibility with assigned schedules, including required overtime, evenings, weekends, and holidays.
Sensitive to Guest needs and empowered to respond within company guidelines.
Effective communication, problem-solving, conflict-management, and interpersonal skills.
Able to comprehend instructions and retain information; perform duties that support a safe and secure environment; and adapt to changing priorities.
Able to collaborate with cross-functional teams and communicate openly to achieve shared goals and deliver projects ahead of schedule.
Able to follow job instructions, assigned schedules, and safety guidelines.
Able to work in any assigned Attractions area and perform other assigned functions.
Available for at least 46 weeks of the year to support successful park opening and closing.
Able to lift and carry up to 50 pounds occasionally to frequently, following company safe-lifting guidelines.
Able to sit, stand, and/or walk intermittently to for prolonged periods, for shifts of up to 13 hours; perform repetitive movements and tasks.
Able to work in varying weather conditions, including extreme cold and heat.
Able to meet cognitive and sensory demands including critical thinking, problem-solving, processing and retaining information, attention to detail, and effective communication.
Able to climb evacuation steps while maintaining good balance and ride attractions that require physical ride-through inspections.

Nice To Haves

College degree preferred.
Prior cash-handling experience preferred.
Prior sales experience preferred.

Responsibilities

Complete training on the operational functions of most divisions.
Support operations across Dollywood Company properties in a variety of roles based on daily staffing needs.
Work flexible, varying hours and at different locations.
Maintain professional relationships with operational divisions and a friendly attitude toward Guests and Hosts.
Greet Guests, answer questions, and exceed Guest expectations.
Communicate and enforce safety policies, procedures, and operational and attraction rules in assigned roles.
Observe Guests’ actions to help ensure a safe Guest experience and report unsafe acts to appropriate management.
Follow the policies and guidelines for each position and property as covered in training.
Help ensure team goals are met in each assigned division.
Keep work areas clean and organized.
Follow proper cash-handling procedures in roles where required.
Help facilitate lines as directed to reduce Guest wait times.
Provide prompt, courteous attention to Guests in the assigned role.
Maintain Guest Excellence and Employee Excellence/Expectations in accordance with property policies.
Perform other duties that management may add or change.
Operate assigned vehicles and equipment, including vehicles used in operations, ticket and season-pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, calculator, Merchandise POS systems, computers, scanning equipment, and printers.
Comply with applicable Health Department, ServSafe, and company food-safety handling regulations.
Wear required PPE and work with chemicals or detergents used in the assigned area.
As assigned, wear a full-body safety harness, climb lifts up to 250 feet, climb evacuation steps, and ride attractions for inspections, evaluations, or training.