Theatre Operation Manager
About The Position
Marcus Theatres is seeking a Theatre Operations Manager to lead and inspire associates in partnership with the General Manager and oversee all aspects of theatre operations. The role focuses on driving revenue and sales, controlling costs, enhancing guest satisfaction, and supporting associate development in a fast-paced theatre environment. The position is at The Des Peres Cinema, which features 13 screens, DreamLoungers, two Super Screen DLX auditoriums, and a Take Five Lounge. The manager helps deliver a quality moviegoing experience while ensuring operational standards, safety, and compliance. Duties may also include other work throughout the theatre as necessary.
Requirements
- At least 2 years of operations management experience in a theatre, customer service, or food and beverage setting in a fast-paced environment is preferred.
- Strong interpersonal, problem-solving, written communication, and verbal communication skills, with a professional demeanor.
- Motivation to learn new skills, software, and tasks to meet industry demands.
- Flexibility to work varied shifts, including nights, weekends, and holidays.
- Proficiency in tracking inventory, revenue, and expenses, with strong administrative abilities.
- Ability to handle customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
- Ability to stand, walk, and bend continuously, lift up to 40 pounds, and handle high-pressure situations.
- Completion of field and classroom training and required certifications, such as Serve Safe and Management Certification.
- Ability to work independently and collaboratively to solve complex problems and interact professionally at all levels.
Nice To Haves
- A four-year college degree is desired.
Responsibilities
- Ensure a quality moviegoing experience by maintaining cleanliness, safety, appearance, and service standards.
- Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
- Monitor revenue, payroll, and expenses against budget goals; implement contingency plans and explain variances.
- Develop cost-control systems, manage inventories, and justify non-routine expenses within budget guidelines.
- Oversee repairs and capital expenditures and ensure compliance with maintenance standards.
- Analyze competitors, promote brand awareness, and support guest and associate recognition programs.
- Ensure adherence to quality assurance standards and safety regulations, and address deficiencies through corrective actions.
- Manage associate records, payroll, reporting, inventory, and system access to support operational accuracy and compliance.
- Perform other duties throughout the theatre as necessary.
Benefits
- Free movies
- Discounted concessions and free popcorn
- Early wage access
- Opportunity for career growth and transfer between properties
- Discounts at Marcus Hotels & Resorts locations, including rooms, restaurants, cafes, lounges, golfing, skiing, and spa
- Referral bonus for family and friends
- Paid time off
- Medical, dental, and vision insurance
- Company-paid life insurance
- Employee assistance program
- 401(k) with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
