Theatre Manager

Cinemark•Mission, TX

About The Position

Cinemark Theatre Managers assist the General Manager in operating the theatre and perform the duties of a Senior Assistant Manager. They help oversee theatre operations and may serve as Manager On Duty in the General Manager’s absence. Their work includes training Team Members and management staff, maintaining the building, controlling cash, preparing reports, and ensuring that theatre functions are carried out effectively. Either the General Manager or Theatre Manager is suggested to be on duty while the theatre is open. The role involves working across all theatre departments and job functions, supporting the General Manager’s decisions, and consistently applying Cinemark policies and procedures. Theatre Managers help maintain a safe, clean, welcoming environment, uphold service and conduct standards, and address operational issues. The position requires flexible availability, including evenings, weekends, and holidays, and at least 40 hours of work per week. Physical demands include frequent bending, kneeling, lifting up to 50 pounds, standing, walking, and reaching. Noise may be moderate to high, and extended periods of standing are required.

Requirements

Must be at least 18 years of age.
High School or G.E.D. graduation preferred.
Must have worked as an Assistant Manager for at least 6 months in a theatre environment.
Complete Cinemark’s Management Accreditation Program and pass the Comprehensive Assessment testing process.
Complete basic food-handling training and obtain any locally or state-mandated certification, health card, or food handler permit where required.
Management members who work with alcohol must complete Safe Alcohol Service training.
Availability to work flexible hours, including evenings, weekends, and holidays; must work at least 40 hours per week.
Regular and consistent attendance.
Energetic and friendly attitude during each shift.
Excellent Guest service skills.
Accurate cash-handling and basic math skills.
Interpersonal and communication skills, including the ability to communicate verbally and in writing with people of varied ages, genders, and personalities.
Ability to effectively and regularly converse in and comprehend English.
Ability to work independently and as part of a team.
Ability to take and follow direction.
Respond with a sense of urgency.
Excellent time-management and organizational skills and attention to detail.
Ability to train and lead others.
Ability to resolve conflict.
Frequently bend, kneel, and lift up to 50 pounds; frequently stand, walk, and reach around the theatre; stand for extended periods; and work in moderate-to-high noise levels at times.

Nice To Haves

Senior Assistant Manager experience preferred.

Responsibilities

Follow the General Manager’s direction and support the General Manager’s decisions when communicating with Team Members.
Work in all departments and perform all theatre job functions.
Act as Manager On Duty in the General Manager’s absence.
Train and coach Team Members in their job functions.
Assist with administrative and special reports for the General Manager.
Assist with monthly inventories and product orders.
Inspect the theatre building, parking lot, landscaping, Cinemark property, roof, exterior signage, and equipment condition.
Report building, property, and equipment repair needs to the General Manager.
Follow and fairly and consistently enforce Cinemark policies and procedures.
Report and handle Employee relations issues according to the Employee Relations Reporting Protocol; refer issues to the General Manager or, in their absence, to www.convercent.com.
Maintain high work-ethic and conduct standards and ensure Team Members follow the dress code.
Interact with Guests to improve theatre service and ensure Team Members provide excellent Customer service.
Consistently identify and sanitize high-contact areas used by Employees and Guests.
Properly address safety and security issues, including trip hazards, lighting, and suspicious persons.
Use Personal Protective Equipment when completing position-specific tasks.
Adapt to the frequency and scope of required cleaning tasks.
Perform other work-related duties as assigned.