Theatre General Manager

Marcus Corporation•Menomonee Falls, WI

About The Position

The Theatre General Manager leads all aspects of operations at Marcus Theatres’ Menomonee Falls Cinema. The role oversees associates and drives results in revenue performance, sales and marketing, cost control, quality standards, staffing, associate development, and guest satisfaction. The cinema has 16 screens, including two SuperScreen DLX auditoriums and a ScreenX auditorium, luxury DreamLounger recliners, and dining options including Zaffiro’s and Zaffiro’s Express. The General Manager manages financial and operational performance, maintains company quality and compliance standards, oversees maintenance and concession operations, and recruits and develops associates. The role also administers theatre business processes and may perform duties of any theatre position as needed.

Requirements

At least 2 years of overall theatre operations experience, including prior related management experience across all operational areas.
Strong interpersonal, verbal, and written communication skills.
Ability to identify and solve problems effectively while representing the company professionally.
Willingness and motivation to learn new skills, tasks, and technology to meet evolving industry demands.
Proficiency with Microsoft Word, Excel, Access, email, web-based tools, and office equipment.
Completion of required field and classroom training programs.
Flexibility to work varied shifts, including days, nights, weekends, and holidays.
Ability to obtain ServSafe Certification.
Extensive knowledge of food preparation and storage standards.

Nice To Haves

BA/BS degree or an equivalent combination of education and experience preferred.

Responsibilities

Manage revenue, payroll, expenses, inventory, and profit margins within budget; implement corrective actions and contingency plans, explain variances, and control costs to improve profitability.
Develop revenue strategies to maximize performance and market share using competitor and market analysis while delivering a high-quality movie-going experience aligned with company standards.
Collaborate with the District Director on major repairs, capital replacements, and capital improvement proposals; prepare the annual capital expenditure report, secure approvals for nonroutine expenses, and justify budget variances.
Ensure purchasing and inventory levels align with budgeted or adjusted parameters and business demands.
Monitor industry trends and competitor activity; promote company-sponsored guest and associate recognition programs and drive Marcus Theatres brand awareness.
Maintain quality assurance standards, including guest feedback, audits, inspections, safety, security, OSHA compliance, liability reporting, and compliance with federal and state regulations.
Oversee maintenance and concession operations; ensure theatre areas meet quality, service, cleanliness, safety, security, and maintenance standards; conduct property evaluations and ensure deficiencies are corrected.
Recruit, train, develop, and retain associates; manage scheduling and payroll within budget; conduct performance reviews, coaching, discipline, and terminations; promptly communicate operational or personnel issues.
Administer HR, payroll, scheduling, accounting, reporting, film booking communication, accounts payable, cash controls, inventory, and ordering in compliance with company procedures and systems.
Perform duties of any theatre position as needed.

Benefits

Free movies.
Ability to grow your career and transfer from one location to another.
Discounts at Marcus Hotels & Resorts locations, including rooms, restaurants, cafes, lounges, golfing, skiing, and spa.
Referral bonus for family and friends.
Early wage access.
Paid time off.
Medical, dental, and vision insurance.
Company-paid life insurance.
Employee assistance program.
401(k) with employer match.