Theatre General Manager (Beach Cities Cinema)

El Segundo Cinema LLC•El Segundo, CA

4d•$90,000 - $120,000•Onsite

About The Position

The Theatre General Manager leads all aspects of Beach Cities Cinema’s operations and is responsible for providing exceptional guest service, enforcing company policies, and achieving sales, profitability, and financial targets. This hands-on, on-site role oversees theatre operations, merchandise and concession inventory, expenses, payroll, human resources, employee development, safety, and operating costs. The GM reports to the Area Manager and works a minimum of 40 hours per week. Workdays vary with business demands; the theatre operates year-round, and the role requires weekends, weeknights, and holidays. This is not a work-from-home position, and attendance and physical presence at the theatre are essential functions. The GM provides hands-on leadership, mentors and develops staff, manages employee schedules and performance, and addresses employee concerns. The role also ensures compliance with company policies and applicable laws, maintains a clean and safe theatre, resolves operational issues, oversees documentation and reporting, and partners with the Corporate Office and HR on financial goals, marketing standards, and employee matters. Occasional travel may be required for company meetings, moving goods between locations, or assisting at another location.

Requirements

Prior experience and strong leadership capability for a General Manager role; specific years of experience are not stated.
Ability to provide top-tier service and lead in a fast-paced environment.
Ability to work on-site at the theatre; the position is not remote.
Ability to work a minimum of 40 hours per week, including weekends, weeknights, and holidays, with workdays varying according to business demands.
Ability to fulfill the position’s physical requirements, as detailed in an attached Physical Demands Statement; reasonable accommodations may be considered.

Responsibilities

Lead, guide, mentor, train, and coach employees to support theatre profitability and employee development.
Provide hands-on, lead-by-example leadership and create a high-morale, equitable, inclusive workplace.
Analyze business trends and implement plans to increase sales and meet or exceed goals.
Manage theatre financials, key performance metrics, operating costs, payroll, expenses, and budgets.
Oversee theatre operations and ensure compliance with company policies, procedures, and applicable local, state, and federal laws.
Manage employee hiring, staffing, schedules, performance reviews, conflict resolution, discipline, performance improvement plans, and termination.
Manage employee and guest safety, loss prevention, emergency situations, and the illness and injury prevention program.
Maintain a professional, respectful, clean, safe, and well-maintained theatre environment.
Resolve theatre and operational issues in a timely and professional manner.
Oversee nightly and weekly documentation and reporting, including cash handling, deposits, coupons, and gift certificates.
Maintain appropriate merchandise and concession inventory levels.
Ensure timely and cost-effective repairs and maintenance, including concessions and projection equipment and other theatre property.
Partner with the Corporate Office to set and maintain long-range financial goals and brand and marketing standards.
Communicate regularly with Assistant Managers about achieving desired results.
Work with HR to support Cinema West as an employer of choice and promote employee retention and recognition.
Deliver an outstanding, friendly, respectful, safe, and clean guest experience.
Travel occasionally for company meetings, transfer of goods between locations, or assistance at another location.