Theatre General Manager

The Marcus Corporation • Menomonee Falls, WI

1d

About The Position

The Theatre General Manager leads all aspects of operations at Marcus Theatres’ Menomonee Falls Cinema. The role oversees associates and drives results across revenue performance, sales and marketing, cost control, quality standards, staffing, associate development, and guest satisfaction. The cinema has 16 screens, including two SuperScreen DLX auditoriums and a ScreenX auditorium, luxury DreamLounger recliners, and dining options including Zaffiro's and Zaffiro's Express.

The General Manager manages financial and operational performance, maintains company quality and safety standards, oversees maintenance and concession operations, and recruits and develops associates. The position also handles or oversees administrative functions such as HR, payroll, scheduling, accounting, reporting, film-booking communications, accounts payable, cash controls, inventory, and ordering. The manager may perform duties of any theatre position as needed.

Requirements

• At least 2 years of overall theatre operations experience, including related management experience across all operational areas.
• Strong interpersonal, verbal, and written communication skills.
• Ability to identify and solve problems effectively while representing the company professionally.
• Willingness and motivation to learn new skills, tasks, and technology to meet evolving industry demands.
• Proficiency with Microsoft Word, Excel, Access, email, web-based tools, and office equipment; completion of required field and classroom training programs.
• Flexibility to work varied shifts, including days, nights, weekends, and holidays.
• Ability to obtain ServSafe Certification.
• Extensive knowledge of food preparation and storage standards.

Nice To Haves

• BA/BS degree or an equivalent combination of education and experience preferred.

Responsibilities

• Manage revenue, payroll, expenses, inventory, and profit margins within budget; implement corrective actions and contingency plans, explain variances, and control costs to improve profitability.
• Develop revenue strategies to maximize performance and market share through competitor and market analysis while delivering a high-quality movie-going experience aligned with company standards.
• Collaborate with the District Director on major repairs, capital replacements, and capital improvement proposals; prepare the annual capital expenditure report, obtain approvals for nonroutine expenses, and justify budget variances.
• Ensure purchasing and inventory levels align with budgeted or adjusted parameters and meet business demands.
• Monitor industry trends and competitor activity; promote company-sponsored guest and associate recognition programs and drive Marcus Theatres brand awareness.
• Maintain quality assurance standards, including guest feedback, audits, inspections, safety, security, OSHA compliance, liability reporting, and compliance with federal and state regulations.
• Oversee maintenance and concession operations; ensure theatre areas meet quality, service, cleanliness, safety, security, and maintenance standards; conduct property evaluations and ensure corrective actions for deficiencies.
• Recruit, train, develop, and retain associates; manage scheduling and payroll within budget; conduct performance reviews, coaching, discipline, and terminations; communicate operational or personnel issues promptly.
• Administer or oversee HR, payroll, scheduling, accounting, reporting, film-booking communication, accounts payable, cash controls, inventory, and ordering in compliance with company procedures and systems.
• Perform duties of any theatre position as needed.

Benefits

• Free movies
• Ability to grow your career and transfer from one location to another
• Discounts at Marcus Hotels & Resorts locations, including rooms, restaurants, cafes, lounges, golfing, skiing, and spa
• Referral bonus for family and friends
• Early wage access
• Paid time off
• Medical, dental, and vision insurance
• Company-paid life insurance
• Employee assistance program
• 401(k) with employer match
• Much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed