Theatre Operation Manager

The Marcus Corporation•Des Peres, MO

3d•Onsite

About The Position

Marcus Theatres is seeking a Theatre Operations Manager to lead theatre operations in partnership with the General Manager. The role oversees associates, revenue and sales strategies, costs, guest satisfaction, and associate development at The Des Peres Cinema, a 13-screen theatre featuring DreamLoungers, Super Screen DLX auditoriums, and a Take Five Lounge. The position helps deliver a quality moviegoing experience while maintaining operational, service, safety, and compliance standards. The role may also perform other duties throughout the theatre as necessary.

Requirements

At least 2 years of operations management experience in a theatre, customer service, or food and beverage setting in a fast-paced environment is preferred.
Strong interpersonal, problem-solving, and written and verbal communication skills, with a professional demeanor.
Motivation to learn new skills, software, and tasks to meet industry demands.
Flexibility to work varied shifts, including nights, weekends, and holidays.
Proficiency in tracking inventory, revenue, and expenses, with strong administrative abilities.
Ability to handle customer relations and challenging customers with patience, diplomacy, and tact to resolve conflicts effectively.
Ability to stand, walk, and bend continuously, lift up to 40 pounds, and handle high-pressure situations.
Completion of field and classroom training and required certifications, such as Serve Safe and Management Certification.
Ability to work independently and collaboratively to solve complex problems while interacting professionally at all levels.

Nice To Haves

A four-year college degree is desired.

Responsibilities

Ensure a quality moviegoing experience by maintaining cleanliness, safety, appearance, and service standards.
Recruit, train, mentor, and evaluate associates while maintaining acceptable turnover rates.
Monitor revenue, payroll, and expenses to meet budget goals; implement contingency plans and explain variances.
Develop cost-control systems, manage inventories, and justify non-routine expenses within budget guidelines.
Oversee repairs and capital expenditures and ensure compliance with maintenance standards.
Analyze competitors, promote brand awareness, and support guest and associate recognition programs.
Ensure adherence to quality assurance standards and safety regulations, and address deficiencies through corrective actions.
Manage associate records, payroll, reporting, inventory, and system access to ensure operational accuracy and compliance.
Perform other duties throughout the theatre as necessary.

Benefits

Free movies.
Discounted concessions and free popcorn.
Early wage access.
Opportunity to grow a career and transfer between properties.
Discounts at Marcus Hotels & Resorts locations, including rooms, restaurants, cafes, lounges, golfing, skiing, and spa services.
Referral bonus for family and friends.
Paid time off.
Medical, dental, and vision insurance.
Company-paid life insurance.
Employee assistance program.
401(k) with employer match.