Operation Manager

Rentokil Pest Control • Reading, PA

2d

About The Position

Operations Managers train, lead, and develop a team of specialists to help achieve sales and revenue goals, client loyalty and retention, and exceptional client service. They manage daily operations, including scheduled appointments, field routing, client quality-control audits, and account management. The role includes financial performance oversight, territory travel, and coordination with clients, specialists, and the sales team.

Requirements

• 3–5 years in a management role, with an emphasis on customer service.
• Success in training, mentoring, and coaching service professionals.
• Excellent verbal and written communication skills.
• Ability to obtain and maintain licenses or certificates required by federal, state, and local regulations.
• Valid driver’s license from the state of residence.

Nice To Haves

• Bachelor’s degree (preferred but not required).
• Previous experience in a route-oriented service environment.

Responsibilities

• Manage specialists’ daily operations to provide superior customer service.
• Direct staff in operations, service, and client care.
• Manage basic operational financial performance, including revenue growth and expense control.
• Travel throughout the territory to visit clients, assist specialists, and partner with the sales team on business development.
• Work a flexible schedule, including early mornings and weekend work when needed.
• Submit weekly, monthly, and yearly reports as required.
• Train, lead, and develop a team of specialists.
• Monitor and adjust scheduled appointments for efficiency, field routing, client quality-control audits, and account management.

Benefits

• Health benefits, including medical, dental, vision, disability, and life insurance.
• Benefits enrollment begins immediately upon hire for full-time colleagues, with coverage starting on day one.
• 401(k) retirement plan with company-matching contributions.
• Tuition reimbursement for full-time colleagues.
• Vacation days and sick days.
• Company-paid holidays and floating holidays.
• Training and development programs.
• Multiple avenues for career growth and promotion from within.
• Competitive pay; many roles offer performance incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed