Operation Manager
About The Position
The Operations Manager, located in Fairview, New Jersey, leads the onboarding, development, coaching, mentoring, and performance management of drivers and helpers. The role builds positive relationships with frontline employees and spends most of the day in the field, supporting employees and driving accountability for safety and performance metrics. The manager identifies continuous-improvement opportunities and fosters engagement, development, and operational excellence. The schedule is Monday through Friday with every third Saturday. Start times may range from 2:00 a.m. to 7:00 a.m. The work takes place in a mix of office and plant/field environments and routinely involves standard office equipment. The expected base pay range for this on-site position is $74,580–$109,000. The offered salary may depend on factors including relevant experience, education, training, certifications, qualifications, and work location.
Requirements
- Associate's degree (accredited), or a high school diploma (accredited) and two years of relevant work experience.
- At least 18 years of age.
- Legally eligible to work in the country where the position is located.
- Valid driver's license upon hire.
Nice To Haves
- Successful completion of the WM Operations Manager Trainee program.
Responsibilities
- Ensure new frontline employees have the tools, instruction, and feedback needed to perform their daily duties successfully.
- Meet daily with new frontline employees to support consistent communication and onboarding.
- Provide timely and consistent touchpoints with frontline employees.
- Review best practices regularly to enhance daily performance.
- Understand and support frontline employees’ career goals and progress.
- Identify improvement opportunities and collaborate with frontline employees to support continued success.
- Practice coaching conversations and seek feedback on them.
- Model and reinforce safety practices with each employee.
- Teach and develop employees’ understanding of the WM Way.
- Conduct root-cause investigations for injuries and incidents, ensuring consistent discipline and retraining.
- Document and maintain records required by regulatory agencies, such as the Department of Transportation.
- Review and audit daily route-operations documentation, including DVIRs, driver time and attendance, and open tickets, and follow up as appropriate.
- Visit customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.
Benefits
- Medical, dental, vision, and life insurance.
- Short-term disability.
- Stock purchase plan.
- Company matching on a 401(k).
- Paid vacation, holidays, and personal days.
- Additional benefits and resources may be available; benefits may vary by site.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
