Thai Speaking Customer Support Agent - Work In Sofia, Bulgaria

Mercier Consultancy Group

5d•Onsite

About The Position

Mercier Consultancy Group is a premier international recruitment firm, specializing in connecting top-tier global talent with industry-leading organizations across Europe. We pride ourselves on delivering bespoke staffing solutions within the dynamic Customer Support Services sector, ensuring both our clients and candidates achieve long-term professional excellence. We are currently seeking a motivated professional for a Thai Speaking Customer Support Agent position in Bulgaria, providing world-class assistance to a global client base. This is an exceptional opportunity to advance your career among the most sought-after Thai-speaking jobs in Europe, while enjoying the vibrant lifestyle that comes with working in Sofia.

Requirements

Native or fluent Thai (spoken and written) is mandatory for this role.
Excellent proficiency in English for inter-departmental communication.
Previous experience in the Customer Support Services sector is highly preferred.
Strong problem-solving skills and the ability to work in a fast-paced environment.
Valid EU passport or work permit allowing for employment in Bulgaria.
A positive, proactive, and customer-centric mindset.

Responsibilities

Act as the primary point of contact for Thai-speaking clients within the Customer Support Services industry.
Resolve complex customer inquiries via telephone, email, and live chat with precision and empathy.
Maintain accurate records of customer interactions within the internal CRM database.
Collaborate with cross-functional teams to escalate and resolve technical issues efficiently.
Adhere to industry-standard quality protocols to ensure high levels of customer satisfaction.
Promote brand loyalty through proactive communication and professional problem-solving.
Stay updated on product knowledge and internal processes to provide accurate, real-time guidance.